Reservations & Meeting Manager

Courtyard by Marriott London City Airport – Reservations & Meeting Manager The new 184-room Courtyard London City Airport, managed by Cycas Hospitality, is the brand’s first property under Courtyard by Marriott. Located just steps from London City Airport, the hotel features a restaurant and meeting facilities. It’s a key addition to the airport’s £500 million redevelopment. We seek dynamic, confident, and ambitious individuals who excel in their roles and create positive experiences for our guests. At Courtyard, we focus on hiring for attitude, training for skill, and building teams that are passionate about their work. If you’re driven to provide exceptional service and help guests succeed, we’d love to have you join our team! EXCELLENT COMPANY BENEFITS Competitive Salary and package Exclusive employee discounted rate to Marriott and Cycas hotels Continuous paid Training and Development opportunities Free Healthcare plan WHAT YOU SHOULD BRING 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience Experience within a similar role within a hotel environment is desired Previous knowledge of reservation and revenue systems including Holidex and Opera Keen interest in Revenue Management or Pricing Job Scope Direct the activities of the Reservations Department to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Assist the Cluster Revenue Manager with all aspects of competitor intelligence, pricing, management of room inventory and/or the yield hurdle points; distribution channels and market segment mix. Key Relationships Hotel Senior Management Team Heads of Department Brand Team Area groups and businesses Travel & Meeting Agencies Competitors Key Job Responsibilities Revenue Management: Oversee departmental payroll costs, focusing on rate strategy, initiatives, and inventory management. Prepare statistical, performance, and forecast reports as needed. Maintain security procedures for credit and financial transactions, ensuring guest data protection. Use Marriott tools (Marsha, Opera) to maximize revenue and assist in increasing occupancy and ADR. In the Cluster Revenue Manager’s absence, manage daily revenue system operations, including yield hurdle points and inventory balancing. Maintain and share information on external events, competitor rates, RevPar penetration, guest capture rates, system contribution, and trends in room and non-room revenues. Analyze hotel profitability to evaluate business from local accounts and groups for future rate setting. Attend Revenue Max Meeting and generate reports as needed, as well as weekly revenue calls with RMH. Manage all distribution channels (CRO, GDS, direct and indirect internet) and ensure compliance with the lowest internet rate guarantee and Marriott’s third-party distributor rules. Handle incoming reservation inquiries, securing business per agreed strategies and policies. Respond to RFP inquiries for group bookings. People Management: Lead the team, assigning work and setting performance goals within their Cycas Personal Journey. Provide mentoring and coaching, offering regular feedback to improve performance and manage conflicts. Train team members on brand standards, service behaviors, and operational procedures, ensuring they have the necessary tools. Foster teamwork and quality service through daily communication with other departments. Recommend salary adjustments, disciplinary actions, or other staffing decisions as per hotel or company policies. Train hotel teams on revenue system functionality and updates. Guest Experience: Ensure the Reservation Team provides prompt, professional service and personal recognition to guests. Address guest complaints, gather feedback, and build relationships to improve satisfaction. Analyze guest satisfaction and mystery audit data to develop plans for achieving goals. Conduct property show-rounds and engage with walk-in clients for future follow-ups by the DOS. Share relevant guest arrival and departure details with departments for VIPs or special requests. Responsible Business: Audit financial transactions regularly to ensure compliance with government regulations and data privacy requirements. Act as a central communication point during emergencies or crises. Promote the hotel’s and brand’s reputation through local community outreach efforts. Perform other duties as assigned, including serving as the manager on duty when needed. About Cycas Hospitality Cycas Hospitality is a leading pan-European hospitality management company, managing a diverse portfolio of over 40 hotels and serviced apartments across 12 countries. We operate in partnership with global hotel brands and independently branded properties, spanning categories from limited-service to luxury hotels and high-end serviced apartments. Our focus is on delivering exceptional guest experiences and strong investor returns. We are proud of our dedicated team and are always looking for passionate individuals to join us. If you have what it takes to contribute to our success, we'd love to hear from you! All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.

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