As a Caseworker, you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice while working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees.
To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government, and Welsh Government.
Service Delivery
Carry a caseload providing intense and holistic support to families relocating. The very essence of this client-facing role is to provide an expert advisory and support service to customers whose health and wellbeing is reliant upon the postholder managing and resolving issues relating to their mental, social, and financial wellbeing. Contact can be complex, sensitive, diverse, and challenging, and the postholder must be skilled in influencing and persuading in a diplomatic but assertive way. Undertake and ensure preparations for new arrivals are in place for their residence and make practical arrangements. Refer families to appropriate service providers, supporting the process of making contact on their behalf, by telephone, in writing, or in person. Encourage and support clients to live as fully and independently as possible within the local community, providing information, emotional, organizational, and practical support as appropriate. Support families with necessary paperwork to enable service users to access services, including making appropriate applications and claims as required. Keep accurate records of casework and monitoring data in line with the requirements of the project’s Service Level Agreement and provide reporting when required. Keep abreast of changes in service provision, eligibility of clients, and relevant legislation; disseminate this information to colleagues at the Forum and where appropriate to other service providers. Support families with information, advice, and guidance as needed to empower families to integrate into British society. Assist and guide service users to access permanent accommodation and to organize and provide appropriate support for those preparing to move on from temporary accommodation to greater independence, including support through the move and resettlement into their new home. Provide drop-in support to clients once they no longer need intensive support.
Engaging with Partner Services
Work alongside strategic partners and coordinate access to key support services according to the families’ needs. Attend relevant interagency meetings and conferences. Liaise with service providers and other agencies on behalf of families, providing casework support to vulnerable individuals and families to enable them to access integrated packages of services. Develop and maintain positive relationships with statutory and voluntary sector service provider partners.
Social Policy
Identify any key social policy issues, particularly with regard to this client group. Support the Project Manager and partners in any evaluation and research into the delivery of the project.
Professional Development
Keep up to date with legislation, policies, and procedures, and undertake appropriate training, particularly with regard to migration.
Administration
Prepare for and attend supervision sessions, team meetings, staff meetings, and meetings with external partners. Provide support to other FCC projects (UK Resettlement Scheme and Afghanistan Relocation and Assistance Policy) if needed. Ensure that all work conforms to Flintshire County Council’s administrative policies and procedures including data protection and confidentiality.
Other Duties and Responsibilities
Undertake any other duties and tasks that may be within the scope of this post to ensure the effective delivery and development of the project. Abide by Health & Safety guidelines and share responsibility for own safety and that of colleagues. Follow current GDPR regulations with regard to all areas of work. There will be a requirement to work flexible hours to meet the needs of the service.
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To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government, and Welsh Government.
Service Delivery
Carry a caseload providing intense and holistic support to families relocating. The very essence of this client-facing role is to provide an expert advisory and support service to customers whose health and wellbeing is reliant upon the postholder managing and resolving issues relating to their mental, social, and financial wellbeing. Contact can be complex, sensitive, diverse, and challenging, and the postholder must be skilled in influencing and persuading in a diplomatic but assertive way. Undertake and ensure preparations for new arrivals are in place for their residence and make practical arrangements. Refer families to appropriate service providers, supporting the process of making contact on their behalf, by telephone, in writing, or in person. Encourage and support clients to live as fully and independently as possible within the local community, providing information, emotional, organizational, and practical support as appropriate. Support families with necessary paperwork to enable service users to access services, including making appropriate applications and claims as required. Keep accurate records of casework and monitoring data in line with the requirements of the project’s Service Level Agreement and provide reporting when required. Keep abreast of changes in service provision, eligibility of clients, and relevant legislation; disseminate this information to colleagues at the Forum and where appropriate to other service providers. Support families with information, advice, and guidance as needed to empower families to integrate into British society. Assist and guide service users to access permanent accommodation and to organize and provide appropriate support for those preparing to move on from temporary accommodation to greater independence, including support through the move and resettlement into their new home. Provide drop-in support to clients once they no longer need intensive support.
Engaging with Partner Services
Work alongside strategic partners and coordinate access to key support services according to the families’ needs. Attend relevant interagency meetings and conferences. Liaise with service providers and other agencies on behalf of families, providing casework support to vulnerable individuals and families to enable them to access integrated packages of services. Develop and maintain positive relationships with statutory and voluntary sector service provider partners.
Social Policy
Identify any key social policy issues, particularly with regard to this client group. Support the Project Manager and partners in any evaluation and research into the delivery of the project.
Professional Development
Keep up to date with legislation, policies, and procedures, and undertake appropriate training, particularly with regard to migration.
Administration
Prepare for and attend supervision sessions, team meetings, staff meetings, and meetings with external partners. Provide support to other FCC projects (UK Resettlement Scheme and Afghanistan Relocation and Assistance Policy) if needed. Ensure that all work conforms to Flintshire County Council’s administrative policies and procedures including data protection and confidentiality.
Other Duties and Responsibilities
Undertake any other duties and tasks that may be within the scope of this post to ensure the effective delivery and development of the project. Abide by Health & Safety guidelines and share responsibility for own safety and that of colleagues. Follow current GDPR regulations with regard to all areas of work. There will be a requirement to work flexible hours to meet the needs of the service.
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