Monday to Friday - 08:30 - 17:00, Break - 30mins
26 days – holiday
Requires some weekend work throughout the year, especially during summer school on arrival & departure week
Location offers excellent transport links, including good bus services and proximity to Greenwich Station, which is just a 2-minute walk away
As a
Resident Assistant
at Sodexo in
Greenwich Campus - London , you will provide a warm welcome and make that all-important first impression to our students and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you’ll do: Handle enquiries via telephone, email, social media, and computer-aided facilities management platforms and face to face. Issue and control of resident, contractor, and staff keys. Complete administration tasks on the University’s Accommodation system, including checking students in and out, running reports, and applying charges to student accounts. Input maintenance requests into an electronic QFM system following relevant guidelines, training, and policies, and monitor jobs to follow up on those that haven’t been completed. Support in the delivery of customer viewings as required, as well as during open days to support the client and maximise occupancy across the accommodation estate. Ensure accurate information is always available to other staff throughout the accommodation estate. Provide pre-arrival communication and information to ensure that the students have all they need to transition from home to University life. Enhance the student experience by creating a fun environment in which to live and learn, including arranging and hosting regular events throughout the year and working with the halls life team to support initiatives, events, and campaigns. Share engaging content via various platforms such as social media, newsletters, and emails. Complete flat and room inspections, end of tenancy departure checks, and pre-arrival room and flat checks using an online Inventory system. Work with the cleaning team to provide accurate information. Complete student welfare checks as requested. Respond to and take ownership in the first stages of any breach of tenancy agreements. Provide emergency response for buildings during office hours, which may require out of hours support in extreme emergencies. Take pride and ownership in the presentation of their sites and support the Manager in resolutions of audit actions. Adhere to all relevant Health and Safety Policies, challenge unsafe behaviour, and report any dangers, near misses, or hazards encountered. What you bring: Ability to prioritise own workload with minimal supervision and use of own initiative. Ability to work quickly and calmly, especially under pressure and in emergency situations. Experience of Data Protection and handling sensitive issues appropriately. Be a team worker with a flexible approach, including the ability to request and offer support to other team members as required, including liaison with the line manager. Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give clear explanations. Have an excellent understanding of customer care. Experience of working with and the ability to empathise with people from diverse backgrounds, cultures, and religions. Experience of using databases, spreadsheets, social media, and other computer-based applications, including Microsoft Office. Flexible attitude to working, including willingness to work overtime, such as open days, arrival weekend, unsocial hours, and other weekends as required throughout the year. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, and support with work-related or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan. A death in Service benefit for colleagues who pass away whilst employed by Sodexo. Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools. Cycle to Work Scheme to help colleagues do their bit for the environment while keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment. Competitive compensation. Full training and full protective uniform supplied. Ready to be part of something greater? Apply today! *Sodexo reserves the right to close this advert early if we receive a high number of applications. Location: Daniel Defoe Hall, 10 Lovibond Lane, Greenwich, London, SE10 9FY, United Kingdom.
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Resident Assistant
at Sodexo in
Greenwich Campus - London , you will provide a warm welcome and make that all-important first impression to our students and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you’ll do: Handle enquiries via telephone, email, social media, and computer-aided facilities management platforms and face to face. Issue and control of resident, contractor, and staff keys. Complete administration tasks on the University’s Accommodation system, including checking students in and out, running reports, and applying charges to student accounts. Input maintenance requests into an electronic QFM system following relevant guidelines, training, and policies, and monitor jobs to follow up on those that haven’t been completed. Support in the delivery of customer viewings as required, as well as during open days to support the client and maximise occupancy across the accommodation estate. Ensure accurate information is always available to other staff throughout the accommodation estate. Provide pre-arrival communication and information to ensure that the students have all they need to transition from home to University life. Enhance the student experience by creating a fun environment in which to live and learn, including arranging and hosting regular events throughout the year and working with the halls life team to support initiatives, events, and campaigns. Share engaging content via various platforms such as social media, newsletters, and emails. Complete flat and room inspections, end of tenancy departure checks, and pre-arrival room and flat checks using an online Inventory system. Work with the cleaning team to provide accurate information. Complete student welfare checks as requested. Respond to and take ownership in the first stages of any breach of tenancy agreements. Provide emergency response for buildings during office hours, which may require out of hours support in extreme emergencies. Take pride and ownership in the presentation of their sites and support the Manager in resolutions of audit actions. Adhere to all relevant Health and Safety Policies, challenge unsafe behaviour, and report any dangers, near misses, or hazards encountered. What you bring: Ability to prioritise own workload with minimal supervision and use of own initiative. Ability to work quickly and calmly, especially under pressure and in emergency situations. Experience of Data Protection and handling sensitive issues appropriately. Be a team worker with a flexible approach, including the ability to request and offer support to other team members as required, including liaison with the line manager. Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give clear explanations. Have an excellent understanding of customer care. Experience of working with and the ability to empathise with people from diverse backgrounds, cultures, and religions. Experience of using databases, spreadsheets, social media, and other computer-based applications, including Microsoft Office. Flexible attitude to working, including willingness to work overtime, such as open days, arrival weekend, unsocial hours, and other weekends as required throughout the year. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, and support with work-related or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan. A death in Service benefit for colleagues who pass away whilst employed by Sodexo. Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools. Cycle to Work Scheme to help colleagues do their bit for the environment while keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment. Competitive compensation. Full training and full protective uniform supplied. Ready to be part of something greater? Apply today! *Sodexo reserves the right to close this advert early if we receive a high number of applications. Location: Daniel Defoe Hall, 10 Lovibond Lane, Greenwich, London, SE10 9FY, United Kingdom.
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