Salary: £26,000 per annum plus performance related bonus
Contract Details: 42.5 hours per week.
Working Pattern:
Typically, 9 hours per day, 5 days a week. Working days will vary each week, Monday – Sunday. Candidates must be able to accommodate a changing working pattern each week. Weekend Working:
Average of 1 in 3 weekends, but this may vary depending on events, absence and overtime requirements. About Vita Student Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. Role Overview Our Supervisors play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on. Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts. Create an atmosphere centred on delivering first-class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times. Connect with customers and develop strong relationships to encourage a strong Vita Student community. Audit and oversee operational practices and make suggestions for improvements to the management team. Work with the management team to set and evaluate operations, logistics, projects and overall strategic goals. Who We’re Looking For We are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required. You must have a passion for delivering high-end customer service to all our residents and visitors. Mandatory Requirements: An experienced Customer Service professional is key for this opportunity. Flexibility – Our Supervisors will work on a varied rota which will change each week. Candidates must be able to commit to rotating their working pattern across a 7-day week. Experience in a Supervisory / Team Leadership role, supporting, mentoring, guiding and coordinating colleagues. Strong team player with a passion for working with people and customers. Excellent communication and problem-solving skills. High personal standards and attention to detail. Highly self-motivated. Benefits Our employees have the pleasure and pride of working at our luxury Student Properties. We reward commitment and dedication by offering the following benefits: 28 days paid holiday each year including Bank Holidays (pro-rata). Your birthday day off. Career progression opportunities – We love to promote from within. A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more. Pension scheme. Team parties/events. Recognition programmes. Access to 24/7 Employee Assistance Programme. Important All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately,
we are unable to offer Right to Work Sponsorship . Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Typically, 9 hours per day, 5 days a week. Working days will vary each week, Monday – Sunday. Candidates must be able to accommodate a changing working pattern each week. Weekend Working:
Average of 1 in 3 weekends, but this may vary depending on events, absence and overtime requirements. About Vita Student Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. Role Overview Our Supervisors play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on. Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts. Create an atmosphere centred on delivering first-class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times. Connect with customers and develop strong relationships to encourage a strong Vita Student community. Audit and oversee operational practices and make suggestions for improvements to the management team. Work with the management team to set and evaluate operations, logistics, projects and overall strategic goals. Who We’re Looking For We are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required. You must have a passion for delivering high-end customer service to all our residents and visitors. Mandatory Requirements: An experienced Customer Service professional is key for this opportunity. Flexibility – Our Supervisors will work on a varied rota which will change each week. Candidates must be able to commit to rotating their working pattern across a 7-day week. Experience in a Supervisory / Team Leadership role, supporting, mentoring, guiding and coordinating colleagues. Strong team player with a passion for working with people and customers. Excellent communication and problem-solving skills. High personal standards and attention to detail. Highly self-motivated. Benefits Our employees have the pleasure and pride of working at our luxury Student Properties. We reward commitment and dedication by offering the following benefits: 28 days paid holiday each year including Bank Holidays (pro-rata). Your birthday day off. Career progression opportunities – We love to promote from within. A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses and much more. Pension scheme. Team parties/events. Recognition programmes. Access to 24/7 Employee Assistance Programme. Important All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately,
we are unable to offer Right to Work Sponsorship . Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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