Resident Supervisor – Nottingham NG2
Salary: £26,000 per annum plus performance related bonus
Permanent:
42.5 hours per week Shift Pattern:
5 Days per week across a rotating 7-day working week. Candidates need to be able to accommodate flexible day rotas including occasional weekends
Vita Student Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. Our Supervisors Vita Student’s Supervisors play a critical role within the day-to-day operations of our luxury student resident buildings. The position provides daily support to our management team, customer service team, maintenance operations, and housekeeping; ensuring the building, its services, amenities, and colleagues are working together to achieve the high standards the Vita brand prides itself on. Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach, and mentor team members to exceed goals and create a positive working environment during shifts. Create an atmosphere centred on delivering first-class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service, and operational duties ensuring brand delivery at all times. Connect with customers and develop strong relationships to encourage a strong Vita Student community. Audit and oversee operational practices and make suggestions for improvements to the management team. Work with the management team to set and evaluate operations, logistics, projects, and overall strategic goals. Who We’re Looking For Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience supporting colleagues across multi-functioning teams, providing support and guidance where required. You must have a passion for delivering high-end customer service to all our residents and visitors: An experienced customer service professional is key for this opportunity. While we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding, and coordinating colleagues in a supervisory/team leadership role. You must be a strong team player with a passion for working with people and customers. Have excellent communication and problem-solving skills. Possess high personal standards and attention to detail. Be highly self-motivated and flexible. We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents’ experience premium & luxurious. Benefits 28 days paid holiday each year including the Bank Holidays (pro-rata). Your birthday day off. Career progression opportunities – We love to promote from within. A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses, and much more. Pension scheme. Team parties/events. Recognition programmes. Access to 24/7 Employee Assistance Programme. Important Unfortunately,
we are unable to offer Right to Work Sponsorship . Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
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42.5 hours per week Shift Pattern:
5 Days per week across a rotating 7-day working week. Candidates need to be able to accommodate flexible day rotas including occasional weekends
Vita Student Vita Student delivers the world’s best student living experience thanks to its ‘all in’ offering which is centred around the resident’s needs. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. Our Supervisors Vita Student’s Supervisors play a critical role within the day-to-day operations of our luxury student resident buildings. The position provides daily support to our management team, customer service team, maintenance operations, and housekeeping; ensuring the building, its services, amenities, and colleagues are working together to achieve the high standards the Vita brand prides itself on. Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. Motivate, coach, and mentor team members to exceed goals and create a positive working environment during shifts. Create an atmosphere centred on delivering first-class service. Maintain strong knowledge of company products and services, offering support and information to team members. Train new team members in company standards, customer service, and operational duties ensuring brand delivery at all times. Connect with customers and develop strong relationships to encourage a strong Vita Student community. Audit and oversee operational practices and make suggestions for improvements to the management team. Work with the management team to set and evaluate operations, logistics, projects, and overall strategic goals. Who We’re Looking For Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience supporting colleagues across multi-functioning teams, providing support and guidance where required. You must have a passion for delivering high-end customer service to all our residents and visitors: An experienced customer service professional is key for this opportunity. While we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding, and coordinating colleagues in a supervisory/team leadership role. You must be a strong team player with a passion for working with people and customers. Have excellent communication and problem-solving skills. Possess high personal standards and attention to detail. Be highly self-motivated and flexible. We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our residents’ experience premium & luxurious. Benefits 28 days paid holiday each year including the Bank Holidays (pro-rata). Your birthday day off. Career progression opportunities – We love to promote from within. A Perkbox account – giving you instant 24/7 access to hundreds of perks, including free drinks, cinema tickets, shopping discounts, employee assistance program, fitness classes, learning courses, and much more. Pension scheme. Team parties/events. Recognition programmes. Access to 24/7 Employee Assistance Programme. Important Unfortunately,
we are unable to offer Right to Work Sponsorship . Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
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