Resident Liaison Officer

Do you want to join a RLO team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers? Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more. Our RLO is essential to the smooth running of our business. Whether liaising with residents on Planned programs or collecting feedback, our team keeps the customer at the heart of our organisation. About the role We are looking for a customer-focused Resident Liaison Officer to join our team and help us achieve our social mission. On the Job you will: Ensure resident engagement is of an exceptional level across all work streams. Support our residents through the improvements needed in their homes. Liaise with residents on a day-to-day basis regarding planned works at their home. Undertake home visits for surveys and choice selection for works packages. Carry out satisfaction surveys at the completion of works packages. Ensure the section acts in accordance with Fairhive’s equality and diversity policy. Undertake other duties of a similar level and responsibility as may be required from time to time, including the delivery of projects that support our continuous improvement agenda. About You We’re looking for someone who enjoys connecting with a diverse range of people and understands the importance of delivering an efficient and effective service to all our customers. For this role you will need: Strong verbal and written communication skills with the confidence to communicate across all levels of the business. Thorough knowledge and direct experience of the concepts that underpin my area of work, which may be complex and wide-ranging. Effectively apply my knowledge in practice to improve service delivery. Strong organisational, time management, administrative, and prioritisation skills. Intermediate IT skills. Commitment to the promotion of equality and diversity in service delivery. You will ideally have skills and attributes that include: Good communication skills. The ability to work as part of a multi-disciplined team. Good time management skills. Practical problem-solving skills. If you’re open-minded, compassionate, and want to learn more about a career in our RLO team, we’d love to hear from you! Benefits include: 28 days holiday plus Bank Holidays (pro rata for part-time). Discretionary performance-related payment. Contributory pension scheme. Flexible working. Health Cash Plan. Workplace Options Employee Assistance Programme. Employee discount scheme. E&D Commitment Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds and applicants who have status as individuals with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader. Closing date:

11th February 2025 at 1pm Interview date:

TBC All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.

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