Xpert Resourcing is working in partnership with a leading British manufacturer of high specification fire doorsets and emergency access systems for over 25 years.
As Resident Liaison Officer (RLO), you will play a pivotal role in maintaining effective communication between a construction project and the residents affected by it.
This demanding yet rewarding position requires a unique blend of interpersonal skills, empathy, and the ability to deal with issues and complaints in a calm and professional manner.
Within this role, you will be the first port of call for residents to schedule appointments or those who are experiencing difficulties with the planned work/appointments made.
Duties to Include:
Liaising with residents prior to commencing pre-works, to ensure that the residents are fully aware of the scope of works, estimated timescales, the residents' responsibilities, and details of the appointed contractor. First port of call for residents included within the door set replacement programme. Conducting regular liaison with residents before, during, and after works, through telephone calls, personal visits, and written correspondence. Assisting the Facilities Team Manager and supervisors in identifying completed properties for inclusion in the engagement of undertaking resident satisfaction surveys. Ensuring that all residents have full-service provision at the end of each working day. Scheduling Installation appointments. Keeping programme trackers updated with daily site progress. Experience/Skills Required:
Customer focused Excellent time keeping Ability to deal with issues and complaints in a calm and professional manner Excellent interpersonal and written skills Professional attitude Organised and excellent administration skills A minimum of 12 months experience in a customer service or public facing role Knowledge of administration, methods of reporting and Key Performance Indicator Good IT Skills Please note that a driving license is essential for this role Hours of Work:
08.00 - 17.00 Monday - Thursday 08.00 - 16.30 Friday 1 hour unpaid lunch break Fixed term contract role until the 31st March 2026 Benefits:
21 days leave plus bank holidays, Life Insurance 3x salary, Digital GP, EAP and Pension (3% employer contribution). If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy. INDHP
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Liaising with residents prior to commencing pre-works, to ensure that the residents are fully aware of the scope of works, estimated timescales, the residents' responsibilities, and details of the appointed contractor. First port of call for residents included within the door set replacement programme. Conducting regular liaison with residents before, during, and after works, through telephone calls, personal visits, and written correspondence. Assisting the Facilities Team Manager and supervisors in identifying completed properties for inclusion in the engagement of undertaking resident satisfaction surveys. Ensuring that all residents have full-service provision at the end of each working day. Scheduling Installation appointments. Keeping programme trackers updated with daily site progress. Experience/Skills Required:
Customer focused Excellent time keeping Ability to deal with issues and complaints in a calm and professional manner Excellent interpersonal and written skills Professional attitude Organised and excellent administration skills A minimum of 12 months experience in a customer service or public facing role Knowledge of administration, methods of reporting and Key Performance Indicator Good IT Skills Please note that a driving license is essential for this role Hours of Work:
08.00 - 17.00 Monday - Thursday 08.00 - 16.30 Friday 1 hour unpaid lunch break Fixed term contract role until the 31st March 2026 Benefits:
21 days leave plus bank holidays, Life Insurance 3x salary, Digital GP, EAP and Pension (3% employer contribution). If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy. INDHP
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