Resident Liaison officer

Role: Resident Liaison Officer Location: Thurrock Pay: GBP18.59 umbrella Temp to perm role We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in the Thurrock area. Based in Thurrock, you will be a vital link between the site team, residents, and clients. You will be working on energy-efficient upgrades to social housing properties. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Managing the aftercare, ensuring any faults are reported and dealt with. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months + Customer service experience is key. Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Excel proficiency. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self-motivated. Must have a driving licence. How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.

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