Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Huddersfield. The successful candidate will be a key player in ensuring planned/reactive works are completed to customers' homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmly. This is a fast-paced role, so previous experience working in a fast-paced environment is crucial.
Job Duties:
First point of contact for customers, engaging through face-to-face meetings, via e-mail, and telephone. Communicating updates to customers, site teams, and internal stakeholders. Providing a high level of customer aftercare. Liaising with contractors. Managing expectations of customers and site teams.
Experience Required:
Direct experience as an RLO is essential. Ideally, you will have experience from a contractor in an RLO or community engagement role completing planned/reactive maintenance. Must have very strong communication skills. Must be able to deal with difficult customers in an empathetic manner and come to a resolution. Must have experience in a fast-paced, high-pressure role.
Benefits / Package:
Chances for training and development. Chances for progression. Supportive work environment. Rates negotiable depending on experience.
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Job Duties:
First point of contact for customers, engaging through face-to-face meetings, via e-mail, and telephone. Communicating updates to customers, site teams, and internal stakeholders. Providing a high level of customer aftercare. Liaising with contractors. Managing expectations of customers and site teams.
Experience Required:
Direct experience as an RLO is essential. Ideally, you will have experience from a contractor in an RLO or community engagement role completing planned/reactive maintenance. Must have very strong communication skills. Must be able to deal with difficult customers in an empathetic manner and come to a resolution. Must have experience in a fast-paced, high-pressure role.
Benefits / Package:
Chances for training and development. Chances for progression. Supportive work environment. Rates negotiable depending on experience.
#J-18808-Ljbffr
