We have an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Division at Guildmore!
You will be based at one of our sites and may be required to travel to other locations when the project is complete.
You will be responsible for providing support to tenants in their homes and helping to ensure that all planned works, queries, and complaints are dealt with in a timely manner.
Primary and General Responsibilities
Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep notice board regularly updated. Present updates to residents on progress and future activity. Undertake all other duties which may arise from time to time which are consistent with the scope of the job. Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept always informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimizing disruption to residents. Develop effective working relationships with residents.
Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities.
As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive.
Join our team and be part of something exceptional at Guildmore.
#J-18808-Ljbffr
You will be based at one of our sites and may be required to travel to other locations when the project is complete.
You will be responsible for providing support to tenants in their homes and helping to ensure that all planned works, queries, and complaints are dealt with in a timely manner.
Primary and General Responsibilities
Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep notice board regularly updated. Present updates to residents on progress and future activity. Undertake all other duties which may arise from time to time which are consistent with the scope of the job. Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept always informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimizing disruption to residents. Develop effective working relationships with residents.
Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities.
As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive.
Join our team and be part of something exceptional at Guildmore.
#J-18808-Ljbffr
