Resident Liaison Officer

Approved Workforce are currently recruiting for a Resident Liaison Officer to work in Oldham on a residential project. Job Purpose: To act as the main point of contact between the residents and the project team, ensuring clear, effective communication and resolution of any issues or concerns during the project. You will be responsible for maintaining good community relations, minimizing disruption to residents, and ensuring that all parties are informed and satisfied. Key Responsibilities: Contacting residents to arrange access to properties for fire protection works as per programme and updating planning team with agreed dates/times. Liaising with client Neighbourhood teams and Investment Delivery team (FCHO office) to arrange access and pass on notification of no access visits or property/resident issues and confirm resident details are accurate for both clients. Working alongside the Site Operations team to ensure arranged appointments are met and where no access arises on agreed appointments on the day, chasing residents to gain access or agree further appointments. Checking and updating trackers on the client portal with completions and ensuring information is accurate. Attending weekly progress meetings on site with managers and client representative. Ensuring that communication is clear, transparent, and aligned with the project's goals and timelines. Maintaining a record of all resident interactions, complaints, and feedback. Providing regular reports to senior management on resident concerns and project progress. Ensuring that all relevant communications are documented and compliant with project guidelines. Building and maintaining positive relationships with local residents and clients. Acting as the point of contact for the tenants, ensuring a professional and approachable demeanour at all times. Skills: Strong communication skills, both verbal and written. Excellent interpersonal skills with the ability to engage with residents, the public, and project stakeholders. Problem-solving skills with the ability to manage difficult situations. Organizational skills with the ability to manage multiple tasks and priorities. GDPR Compliance. The position may require working outside of regular office hours to attend meetings or respond to urgent concerns. The role will involve fieldwork and time spent in the community, including regular site visits. You will ideally come from a similar background and have previous experience. Basic DBS check will be required. If this sounds of interest to you, then please submit your CV or contact Approved Workforce on (phone number removed).

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