Job Title:
Resident Liaison Officer Location:
Finchley Salary:
£25000 - £32000 Employment Type:
Contract
Role Overview The Resident Liaison Officer (RLO) acts as the primary point of contact between residents, contractors, and project teams, ensuring clear communication and a positive resident experience during construction, maintenance, or refurbishment projects. The role requires a professional, empathetic, and organized approach to effectively manage resident relationships and resolve queries or issues promptly.
Key Responsibilities: Serve as the main contact for residents, addressing queries and concerns professionally and promptly. Communicate project plans, schedules, and potential impacts to residents using various channels (meetings, newsletters, emails, etc.). Carry out property condition surveys and maintain accurate records before and after works commence. Arrange appointments for resident consultations and contractor visits. Collaborate with project/site teams to ensure residents' needs and expectations are understood and considered. Administer and resolve complaints through structured processes, maintaining a high standard of customer service. Support health and safety awareness by ensuring residents are informed about risks related to ongoing works. Assist with the decant or relocation process where required, ensuring minimal disruption for residents.
Essential Skills & Qualifications: Excellent communication and interpersonal skills, with the ability to adapt to various audiences. Strong organizational and time management abilities to handle multiple tasks efficiently. Knowledge of construction or property management processes is advantageous. Proficiency in IT systems, including Microsoft Office and relevant project management software. Demonstrated ability to handle sensitive and confidential information professionally. A valid driving license may be required depending on the role location.
Desirable Attributes: Empathy and diplomacy when dealing with residents from diverse backgrounds. Problem-solving skills with a proactive approach to resolving issues. Experience in a customer-facing role, particularly within construction or housing environments.
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Resident Liaison Officer Location:
Finchley Salary:
£25000 - £32000 Employment Type:
Contract
Role Overview The Resident Liaison Officer (RLO) acts as the primary point of contact between residents, contractors, and project teams, ensuring clear communication and a positive resident experience during construction, maintenance, or refurbishment projects. The role requires a professional, empathetic, and organized approach to effectively manage resident relationships and resolve queries or issues promptly.
Key Responsibilities: Serve as the main contact for residents, addressing queries and concerns professionally and promptly. Communicate project plans, schedules, and potential impacts to residents using various channels (meetings, newsletters, emails, etc.). Carry out property condition surveys and maintain accurate records before and after works commence. Arrange appointments for resident consultations and contractor visits. Collaborate with project/site teams to ensure residents' needs and expectations are understood and considered. Administer and resolve complaints through structured processes, maintaining a high standard of customer service. Support health and safety awareness by ensuring residents are informed about risks related to ongoing works. Assist with the decant or relocation process where required, ensuring minimal disruption for residents.
Essential Skills & Qualifications: Excellent communication and interpersonal skills, with the ability to adapt to various audiences. Strong organizational and time management abilities to handle multiple tasks efficiently. Knowledge of construction or property management processes is advantageous. Proficiency in IT systems, including Microsoft Office and relevant project management software. Demonstrated ability to handle sensitive and confidential information professionally. A valid driving license may be required depending on the role location.
Desirable Attributes: Empathy and diplomacy when dealing with residents from diverse backgrounds. Problem-solving skills with a proactive approach to resolving issues. Experience in a customer-facing role, particularly within construction or housing environments.
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