Resident Liaison Officer (Wigan)

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Full time
Location: Wigan
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Job offered by: IONIC Recruitment
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Category:
An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer They are looking to appoint a Resident Liaison Officer with experience of working in occupied high rise social housing blocks working with the teams and tenants to ensure the work is completed on time The project includes M&E upgrades to 7 x high rise blocks including new fire alarms, lighting, PA systems, boosted cold water system, Automatic Opening Vents (AOVs) and associated builders works. This is a great opportunity for a long term temporary role that could lead to other opportunities The Role Be the first point of contact for residents and Scheme Managers on site with regards to the programme/appointments. Booking appointments face to face or over the phone with residents/customers for planned works. Attending project pre-start meetings and progress meetings. Regular communication with the client with regards to safeguarding concerns and any difficulties with residents. Writing letters to confirm appointments and informing residents of planned works. Aftercare visits and collating Customer Satisfaction Forms when work is complete and reporting findings for Quality Assurance. Managing & resolving difficulties and complaints regarding planned work by negotiating with all parties Supporting and planning social value events within the community Creating resident liaison strategies for all projects and contracts. What do you need to succeed? Ability to deal with a high- pressure environment, difficult situations and negotiation skills Confident and self- motivated Excellent team work & lone working skills Comfortable with talking to large groups of people and communicate effectively with a multidisciplinary workforce Excellent attention to detail and proactive approach to work Previous experience within a similar role or setting carrying out duties as above How to apply? Please submit your application or contact us on 01925 748 320 to discuss further By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: https://ionic.jobs/privacy-policy/ Apply Online

Job Title Full Name Email Phone Attach Resume We are Ionic Recruitment, one of the leading recruitment specialists in the Construction, Social Housing, and Maintenance sector. We match the best candidates to the best permanent, temporary, and contract roles. Ionic Recruitment Darwin House 414 The Quadrant Birchwood Park Warrington WA3 6FW

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