Resident Liasion Manager

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Full time
Location: London
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Job offered by: Coyles
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One of my local government clients is looking for a temporary Resident Liaison Manager.

This is a temporary role for 3 months with possible further extension.

Overview of Role:

Develop and coordinate communication plans tailored to each specific project. Refine and implement the resident consultation process to ensure residents have real influence on what and how capital works are delivered. Design creative and innovative engagement and consultation approaches to ensure we hear from a diverse range of residents. Manage and distribute duties across the team to ensure effective delivery of projects. Lead on resident and contractor engagement; ensure that there is a consistent approach across all capital works projects and act as the senior point of liaison for the delivery of capital works projects. Coordinate and work closely with internal colleagues to ensure delivery of a joined-up approach to the capital works programmes. Provide advice to internal colleagues on engagement and delivery. Promote and engage with Resident Associations. Ensure processes and reports are in place to support the Project Managers in the delivery of the works. Develop and implement a residents/leasehold panel to review performance of projects and address lessons learned. Devise and implement a system of capturing, monitoring, and reporting on defects, customer satisfaction, and complaints that arise during the delivery of capital projects. The above is an overview of the role. If successful, a detailed job description will be provided at the interview stage.

Please send all applications to Jahker Miah at Coyle Personnel Ltd.

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