Job title: Resident Manager - BTR
Location: Lewisham, London
Salary: £31-33K
Working hours:
Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday. I am working with a build-to-rent company that is looking for a Resident Manager to join the team. The Resident Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing. Key Responsibilities & Accountabilities: Act as the primary customer-facing representative for all current and prospective residents. Ensure an exemplary experience from initial inquiry through move-in and during residency. Innovate to elevate standards, exploring opportunities for improvement. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy, revenue, and Net Promoter Scores. Manage resident contracting, ensuring compliance with standards and legislation. Oversee applicant checks, screening, and commercial risk management. Conduct inspections to maintain property standards and report maintenance issues. Manage the move-out process, including deposit release. Participate in events and enhance resident experiences. Qualifications & Experience: Prior letting/property management experience. Strong customer service background. Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe. Key Skills & Competencies: Excellent written and verbal communication skills. Confident engagement with various stakeholders. Proactive, problem-solving attitude. Adaptable, resilient, and able to manage pressure. Strong attention to detail and effective task prioritization.
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Monday - Friday 9am - 6pm with the occasional Saturday working (currently 1 in 3 Saturdays). A day off in lieu will be given on a Monday when required to work Saturday. I am working with a build-to-rent company that is looking for a Resident Manager to join the team. The Resident Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing. Key Responsibilities & Accountabilities: Act as the primary customer-facing representative for all current and prospective residents. Ensure an exemplary experience from initial inquiry through move-in and during residency. Innovate to elevate standards, exploring opportunities for improvement. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy, revenue, and Net Promoter Scores. Manage resident contracting, ensuring compliance with standards and legislation. Oversee applicant checks, screening, and commercial risk management. Conduct inspections to maintain property standards and report maintenance issues. Manage the move-out process, including deposit release. Participate in events and enhance resident experiences. Qualifications & Experience: Prior letting/property management experience. Strong customer service background. Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe. Key Skills & Competencies: Excellent written and verbal communication skills. Confident engagement with various stakeholders. Proactive, problem-solving attitude. Adaptable, resilient, and able to manage pressure. Strong attention to detail and effective task prioritization.
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