Moda, Embassy Boulevard, is looking for a Resident Night Ambassador who will be responsible for delivering first-class customer service and resident engagement.
You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective, and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents. Interested? Keep reading...
THE ROLE
Deliver first-class customer service and resident engagement Consistently deliver the Moda service standard to residents and all visitors to the building Reply to resident queries and meet all response times Provide informed and accurate information to residents either face to face or via the telephone Be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up Take room enquiries/viewings, gathering the necessary information to support leasing Parcel management (taking, issuing parcels, and managing app notifications) Promote resident events and engagement strategies e.g. surveys Communicate in line with brand values Implement visitor management strategy Establish and maintain relationships with the residents to best understand their needs Follow and utilise the complaints procedure Manage residents move out - re/de programming of fobs, collection of post box key etc. Emergency or incident escalation Report any identified H&S matters to CSM/GM Observe health & safety compliance Maintain a key record for front desk sign out Access control programming Provide Fire Marshall or evacuation management support Sign suppliers/contractors/third-party visitors in and out of front of house Ensure the security of the building at all times Report any maintenance issues identified in the building/apartments/common parts Keep residents updated on all maintenance items reported, where required Liaise with FM teams Support marketing and lease up including viewings if required Be aware of amenity T&C's Assist with the organization of on-site events Have good knowledge of local attractions and destinations (further training on this will also be provided) Perform ad hoc administrative tasks CCTV monitoring If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience, and skill set to katia@embassyboulevard.moda Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.
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Deliver first-class customer service and resident engagement Consistently deliver the Moda service standard to residents and all visitors to the building Reply to resident queries and meet all response times Provide informed and accurate information to residents either face to face or via the telephone Be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up Take room enquiries/viewings, gathering the necessary information to support leasing Parcel management (taking, issuing parcels, and managing app notifications) Promote resident events and engagement strategies e.g. surveys Communicate in line with brand values Implement visitor management strategy Establish and maintain relationships with the residents to best understand their needs Follow and utilise the complaints procedure Manage residents move out - re/de programming of fobs, collection of post box key etc. Emergency or incident escalation Report any identified H&S matters to CSM/GM Observe health & safety compliance Maintain a key record for front desk sign out Access control programming Provide Fire Marshall or evacuation management support Sign suppliers/contractors/third-party visitors in and out of front of house Ensure the security of the building at all times Report any maintenance issues identified in the building/apartments/common parts Keep residents updated on all maintenance items reported, where required Liaise with FM teams Support marketing and lease up including viewings if required Be aware of amenity T&C's Assist with the organization of on-site events Have good knowledge of local attractions and destinations (further training on this will also be provided) Perform ad hoc administrative tasks CCTV monitoring If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience, and skill set to katia@embassyboulevard.moda Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.
#J-18808-Ljbffr
