Resident Services Assistant – Rehearsal Rooms

Purpose of the Role To provide onsite lettings management services to an exciting residential development comprising 173 apartments in a large scale regeneration scheme in North Acton. To deal with all aspects of lettings administration, lettings compliance and marketing. To be the first point of contact from enquiry stage, viewing the property through to resident move in. To ensure a high level of customer service is provided to residents at all times. Key Responsibilities Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times. Responding to rental enquiries, booking in and conducting viewings and agreeing offers. Aiming to achieve 97% and above occupancy. Completing all applicant vetting in line with Savills procedures. Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers. Processing offers and completing all tenancy documentation. Providing weekly statistics on enquiries and producing market analysis on rents. Negotiating renewal tenancy terms and processing the relevant documentation. Providing first class customer service to residents. Organising and running tenant services via third parties and in house. Ensuring up to date resident communication via various channels including social media. Seeking special offers and discounts for residents from local businesses. Creating a community feel through communication, events and innovations. Acting as first point of call for residents to report maintenance issues. Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained. Carrying out regular inspections of communal areas and apartments. Organising minor works between tenancies to maintain first class presentation of apartments. Completing check in and check out reports; determining deposit returns. Working alongside the RSM to ensure H&S statutory requirements are met across the development. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Strong customer service ethic / background. Positive, can do attitude. Common sense approach. Ability to think on their feet and make considered decisions. Outgoing, warm and friendly personality. Organised, meticulous, tenacious. Excellent written and spoken etiquette. IT literate and social media savvy. Experience in undertaking viewings would be an advantage. Working Hours

- Usually Monday – Friday 9am – 6pm (5 over 7 days). Salary

- £30,000 (Up to 10% discretionary bonus).

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