Location:
High Wycombe Contract Type:
Fixed Term Contract Salary Range:
£28,879 - £32,296 Hours per week:
37 Closing Date:
19/01/2025 Ref No:
1680
Full Time – Fixed Term Contract/Secondment (12 months) - High Wycombe
Salary:
£28,879 - £32,296 Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require. Job Description
Job Title:
Resolutions Support Officer – 12 Month Fixed Term Contract/Secondment Faculty/Directorate:
Office for the Dean of Students Grade:
E Location:
High Wycombe Hours:
37 Responsible to:
Resolution Manager Job Purpose:
The Resolutions Support Officer will provide administrative support to the Resolutions Team and to the Dean of Students to promote a positive student experience. This role will also lead on all administrative processes relating to the team, supporting the student complaints and conduct processes with accurate data capture. The role will include administrative support for the Dean of Students on project work as required. Main Duties & Responsibilities:
To act as the first point of contact for the Resolutions Team in a confidential, sensitive, and professional manner in accordance with the University’s procedures and sector requirements. To maintain office and administrative procedures to meet the needs of the team and the Dean of Students. Provide administrative and meeting support for the Dean of Students including projects, workstreams, stakeholder meetings, focus groups and pre and post administrative support such as arranging meetings, agenda setting and follow up actions. To collect, co-ordinate and maintain information resources relevant to the work of the Office of the Dean of Students including onward referral information, editing and maintaining web pages and producing documentation. Through the complaints and conduct trackers, record all cases received and updates on progress. Act as the administrative point of contact with the OIA, signposting OIA communication to Resolution Leads and Resolution Manager as appropriate. Provide data insights for FOI requests and/or reports for consideration at senior university level and/or by committees to meet university accountability and obligations. Support in the development of an evaluation programme in collaboration with the Resolutions Manager and Dean of Students to enable the institution to demonstrate and evidence the success of early resolution initiatives. Attend national training and personal development events to keep abreast with student complaints and conduct matters within the Higher Education sector. Support Resolutions Manager and Resolutions Lead with Freedom of Information Requests. Any other duties as directed by the Dean of Students and Resolutions Manager. PERSON SPECIFICATION
A = Application T = Test I = Interview Education, Qualifications & Training
Means of Testing Good general education to GCSE “A” Level and beyond. Knowledge & Experience
Experience of working in an administrative role. Knowledge of using information technology such as MS Office and databases. Skills
Communicates effectively, adapting the message for a diverse audience in an inclusive and accessible way. Experience of working as a team with a flexible approach. Ability to deal with highly sensitive and confidential matters. Special Requirements
Participate in internal and external networks to benefit development. Behavioural INDICATORS
The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. Key Behavioural Indicators for this Post:
STUDENT ENGAGEMENT
Responds and works across departments to deliver for students. Sees issues from others' points of view and adapts own behaviour. PARTNERS / OUTWARD FACING
Influences others by showing enthusiasm. PEOPLE / RELATIONSHIPS
Encourages others to follow policies and procedures. Quickly addresses issues that disrupt team functioning. PERFORMANCE
Highlights and overcomes obstacles, seeing things through to completion. Encourages others to learn from each other.
#J-18808-Ljbffr
High Wycombe Contract Type:
Fixed Term Contract Salary Range:
£28,879 - £32,296 Hours per week:
37 Closing Date:
19/01/2025 Ref No:
1680
Full Time – Fixed Term Contract/Secondment (12 months) - High Wycombe
Salary:
£28,879 - £32,296 Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require. Job Description
Job Title:
Resolutions Support Officer – 12 Month Fixed Term Contract/Secondment Faculty/Directorate:
Office for the Dean of Students Grade:
E Location:
High Wycombe Hours:
37 Responsible to:
Resolution Manager Job Purpose:
The Resolutions Support Officer will provide administrative support to the Resolutions Team and to the Dean of Students to promote a positive student experience. This role will also lead on all administrative processes relating to the team, supporting the student complaints and conduct processes with accurate data capture. The role will include administrative support for the Dean of Students on project work as required. Main Duties & Responsibilities:
To act as the first point of contact for the Resolutions Team in a confidential, sensitive, and professional manner in accordance with the University’s procedures and sector requirements. To maintain office and administrative procedures to meet the needs of the team and the Dean of Students. Provide administrative and meeting support for the Dean of Students including projects, workstreams, stakeholder meetings, focus groups and pre and post administrative support such as arranging meetings, agenda setting and follow up actions. To collect, co-ordinate and maintain information resources relevant to the work of the Office of the Dean of Students including onward referral information, editing and maintaining web pages and producing documentation. Through the complaints and conduct trackers, record all cases received and updates on progress. Act as the administrative point of contact with the OIA, signposting OIA communication to Resolution Leads and Resolution Manager as appropriate. Provide data insights for FOI requests and/or reports for consideration at senior university level and/or by committees to meet university accountability and obligations. Support in the development of an evaluation programme in collaboration with the Resolutions Manager and Dean of Students to enable the institution to demonstrate and evidence the success of early resolution initiatives. Attend national training and personal development events to keep abreast with student complaints and conduct matters within the Higher Education sector. Support Resolutions Manager and Resolutions Lead with Freedom of Information Requests. Any other duties as directed by the Dean of Students and Resolutions Manager. PERSON SPECIFICATION
A = Application T = Test I = Interview Education, Qualifications & Training
Means of Testing Good general education to GCSE “A” Level and beyond. Knowledge & Experience
Experience of working in an administrative role. Knowledge of using information technology such as MS Office and databases. Skills
Communicates effectively, adapting the message for a diverse audience in an inclusive and accessible way. Experience of working as a team with a flexible approach. Ability to deal with highly sensitive and confidential matters. Special Requirements
Participate in internal and external networks to benefit development. Behavioural INDICATORS
The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. Key Behavioural Indicators for this Post:
STUDENT ENGAGEMENT
Responds and works across departments to deliver for students. Sees issues from others' points of view and adapts own behaviour. PARTNERS / OUTWARD FACING
Influences others by showing enthusiasm. PEOPLE / RELATIONSHIPS
Encourages others to follow policies and procedures. Quickly addresses issues that disrupt team functioning. PERFORMANCE
Highlights and overcomes obstacles, seeing things through to completion. Encourages others to learn from each other.
#J-18808-Ljbffr
