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Resort General Manager
Department:
Leadership Team Employment Type:
Permanent - Full Time Location:
Bognor Regis Description About the Role We are looking for a passionate General Manager to join our Bognor Regis Team. This is a fantastic opportunity for someone with the experience and drive to successfully run a large scale, guest focused operation. Reporting to the Resort Director, you will work with Senior Leaders from across the resort to promote the highest operational standards which exceed guest expectations and drive great NPS scores and rebooks. You will have direct responsibility for Senior Leaders and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Restaurants, Buffets and Sports & Activities including our new GBP 15m Play Xperience Activity Centre. With this, you will be a role model for our culture, ensuring that teams across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, 121s and PDPs. Working with your team, you will have a continuous focus on our objectives, implement sales initiatives, driving sales, creating robust action plans on how we continue to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention and reduce labour turnover while remaining effective in our payroll budgets. As a Senior Leader on resort, you should always have an eye for continuous improvement, ensuring that we are always doing whatever we can to improve our operation and the experience we can offer to our guests. About You We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Senior Manager / Area Manager with broad experience in the hospitality or leisure industry who is looking for their next step. Our resorts are large operations, with around 1200 team members and around 5000 guests at any one time, so experience in large scale operations is essential. You should have strong leadership experience with the ability to influence your direct leadership team and their wider teams, ensuring that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions. You should have solid experience in strategic planning, budgets, payroll and NPS as these are regular focus points for our leadership teams on resort. You will also have strong experience in compliance and process management. This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands-on, and seeking support from specialists within your team to build your knowledge and support decision making where necessary. As with all roles at Butlin's, whilst your experience is of interest to us, your mindset, approach and desire to make a difference to our team and guests is of equal interest. Interested? If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
#J-18808-Ljbffr
Leadership Team Employment Type:
Permanent - Full Time Location:
Bognor Regis Description About the Role We are looking for a passionate General Manager to join our Bognor Regis Team. This is a fantastic opportunity for someone with the experience and drive to successfully run a large scale, guest focused operation. Reporting to the Resort Director, you will work with Senior Leaders from across the resort to promote the highest operational standards which exceed guest expectations and drive great NPS scores and rebooks. You will have direct responsibility for Senior Leaders and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Restaurants, Buffets and Sports & Activities including our new GBP 15m Play Xperience Activity Centre. With this, you will be a role model for our culture, ensuring that teams across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, 121s and PDPs. Working with your team, you will have a continuous focus on our objectives, implement sales initiatives, driving sales, creating robust action plans on how we continue to work towards our EBITDA targets, improve NPS, reduce problem scores, improve retention and reduce labour turnover while remaining effective in our payroll budgets. As a Senior Leader on resort, you should always have an eye for continuous improvement, ensuring that we are always doing whatever we can to improve our operation and the experience we can offer to our guests. About You We are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge, or for a Senior Manager / Area Manager with broad experience in the hospitality or leisure industry who is looking for their next step. Our resorts are large operations, with around 1200 team members and around 5000 guests at any one time, so experience in large scale operations is essential. You should have strong leadership experience with the ability to influence your direct leadership team and their wider teams, ensuring that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions. You should have solid experience in strategic planning, budgets, payroll and NPS as these are regular focus points for our leadership teams on resort. You will also have strong experience in compliance and process management. This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands-on, and seeking support from specialists within your team to build your knowledge and support decision making where necessary. As with all roles at Butlin's, whilst your experience is of interest to us, your mindset, approach and desire to make a difference to our team and guests is of equal interest. Interested? If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
#J-18808-Ljbffr
Industry:
Travel Arrangements
Employees:
5,001-10,000
Annual Revenue:
$290M
Founded:
1936
Address:
Breakspear Place, Breakspear Way, Hemel Hempstead, England, GB, HP2 4TZ
Butlin’s is re-inventing the British seaside break at our three resorts in Minehead, Skegness and Bognor Regis, which attract over 1.5 million guests every year. For over 80 years we’ve delighted millions of families by giving them a great time with memories that last a lifetime, and our much-loved resorts are places full of excitement, fun, variety and opportunity. We’re not just here to do a job – we’re passionate about Butlin’s and passionate about creating memories that last a lifetime.
