Our client, a well-established resort in the heart of North Devon, is looking for a passionate Resort Manager to join their team. This is an exciting opportunity to really make your mark in the resort hospitality industry and become part of something special!
Location:
Ilfracombe, North Devon (Relocation package to be discussed) Job Type:
Full Time; Permanent Salary:
£55,000+ a year depending on experience Weekly hours will be rota'd and will include evening and weekend work.
Responsibilities of the Resort Manager include: Monitoring all teams to ensure ongoing effective communication with all customers. Ensuring effective liaison with suppliers, regularly price checking with competitors, and working alongside all teams regarding procurement needs. Carrying out site walks and audits regularly to ensure all areas are in excellent condition and safe, generating job lists, liaising with the maintenance manager, and following up with the management team. Communicating with the management team and investigating/reporting any operative or financial risks. Attending regular meetings to discuss and/or develop management decisions/requirements and assist in implementing policy changes. Liaising with the management company to monitor budgets, spending, and coordinate all park programmes. Understanding of the P&L along with the Service Charge Budget. Ensuring the preparation and service of all products to the highest brand standard. Ensuring the recording of accidents or incidents and that the appropriate forms are compiled and all compliance is met. Ensuring that all areas of the workplace and equipment within your scope of responsibility are clean, fully operational, and appropriately presented to the highest brand standard, with all Risk Assessments up to date and checked as part of the Park Audits. Complying promptly with HR and payroll procedures and being conversant with current employment legislation. Recruiting staff in accordance with budgetary and seasonal requirements. Undergoing/delivering training as required and delivering the full onboarding process to new colleagues. Dealing with all customer enquiries or complaints quickly and efficiently. Behaving in a polite and courteous manner to be a leading brand ambassador for the company. Having an understanding and awareness of all comparable competitors in the surrounding area and what they offer. Applying the provisions of the employee handbook. Understanding and complying with health and safety requirements applicable to your role. Monitoring and recording attendance and punctuality. Key expectations of the Resort Manager: Ensuring the highest levels of service and communication with new and existing customers to maximize existing and potential business. Ensuring the smooth, efficient, and accountable running of all areas to the highest brand standard. Assisting the Marketing team in creating content for our client's website and social media accounts. Ensuring all relevant statutory regulations and requirements are met. Ensuring all departments monitor and control expenditure against budgets, ensuring the effective management of resources. Ensuring key holder availability in accordance with standard operating procedures. Ensuring the appropriate training and development of staff. Identifying opportunities to improve the brand standards of both service and presentation of the site. Ensuring the highest possible standard of customer care. Being dressed and presented appropriately to your role at all times. Acting at all times in accordance with company procedures and brand standards. Carrying out your duties in a manner that ensures the safest environment for colleagues and guests alike. Assisting the HR and payroll departments by providing full, timely, and accurate information and records. Essential experience for this role: We are looking for candidates that have a proven track record in a similar role within the hospitality and leisure industry and hold a personal licence. Benefits of joining our client: Performance-related bonus. A relocation package that may include accommodation on-site or an off-site location budget. Immediate start. Seasonal working hours. A starting salary of £55,000 with the view to increase after a successful probation. Opportunity to work in a growing business where you can have autonomy and creative license to make decisions. Professional growth and development. If you feel the Resort Manager role is the right position for you, apply below today and we will be in touch!
CPBarnstaple
#J-18808-Ljbffr
Location:
Ilfracombe, North Devon (Relocation package to be discussed) Job Type:
Full Time; Permanent Salary:
£55,000+ a year depending on experience Weekly hours will be rota'd and will include evening and weekend work.
Responsibilities of the Resort Manager include: Monitoring all teams to ensure ongoing effective communication with all customers. Ensuring effective liaison with suppliers, regularly price checking with competitors, and working alongside all teams regarding procurement needs. Carrying out site walks and audits regularly to ensure all areas are in excellent condition and safe, generating job lists, liaising with the maintenance manager, and following up with the management team. Communicating with the management team and investigating/reporting any operative or financial risks. Attending regular meetings to discuss and/or develop management decisions/requirements and assist in implementing policy changes. Liaising with the management company to monitor budgets, spending, and coordinate all park programmes. Understanding of the P&L along with the Service Charge Budget. Ensuring the preparation and service of all products to the highest brand standard. Ensuring the recording of accidents or incidents and that the appropriate forms are compiled and all compliance is met. Ensuring that all areas of the workplace and equipment within your scope of responsibility are clean, fully operational, and appropriately presented to the highest brand standard, with all Risk Assessments up to date and checked as part of the Park Audits. Complying promptly with HR and payroll procedures and being conversant with current employment legislation. Recruiting staff in accordance with budgetary and seasonal requirements. Undergoing/delivering training as required and delivering the full onboarding process to new colleagues. Dealing with all customer enquiries or complaints quickly and efficiently. Behaving in a polite and courteous manner to be a leading brand ambassador for the company. Having an understanding and awareness of all comparable competitors in the surrounding area and what they offer. Applying the provisions of the employee handbook. Understanding and complying with health and safety requirements applicable to your role. Monitoring and recording attendance and punctuality. Key expectations of the Resort Manager: Ensuring the highest levels of service and communication with new and existing customers to maximize existing and potential business. Ensuring the smooth, efficient, and accountable running of all areas to the highest brand standard. Assisting the Marketing team in creating content for our client's website and social media accounts. Ensuring all relevant statutory regulations and requirements are met. Ensuring all departments monitor and control expenditure against budgets, ensuring the effective management of resources. Ensuring key holder availability in accordance with standard operating procedures. Ensuring the appropriate training and development of staff. Identifying opportunities to improve the brand standards of both service and presentation of the site. Ensuring the highest possible standard of customer care. Being dressed and presented appropriately to your role at all times. Acting at all times in accordance with company procedures and brand standards. Carrying out your duties in a manner that ensures the safest environment for colleagues and guests alike. Assisting the HR and payroll departments by providing full, timely, and accurate information and records. Essential experience for this role: We are looking for candidates that have a proven track record in a similar role within the hospitality and leisure industry and hold a personal licence. Benefits of joining our client: Performance-related bonus. A relocation package that may include accommodation on-site or an off-site location budget. Immediate start. Seasonal working hours. A starting salary of £55,000 with the view to increase after a successful probation. Opportunity to work in a growing business where you can have autonomy and creative license to make decisions. Professional growth and development. If you feel the Resort Manager role is the right position for you, apply below today and we will be in touch!
CPBarnstaple
#J-18808-Ljbffr
