We are looking for a Resource Planner to join the team. In this role, you will be responsible for the accurate forecasting and planning of resources within Customer Services. This includes the provision of performance data, support for team leaders and the senior management team, administering and monitoring daily schedules, and making recommendations that will improve the service and its efficiency. You will also manage resources to ensure the cost-effective delivery of high-quality and consistent services.
Role:
Resource Planning Analyst Location:
Liverpool / Hybrid Working hours:
37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Ensuring the right number of team members are available to allow the provision of an excellent level of customer service. Creating staff schedules and rotas, providing management information to allow comparison against budget, managing holidays for customer service teams, and monitoring adherence to work schedules alongside issue resolution timescales. Working closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group. What we are looking for: Previous experience in a similar background and experience with workforce management software. Advanced knowledge of Excel. Proven ability to critically analyse large volumes of data to produce reports. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. Some of the “your tomorrow” benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Additional Buy & Sell Holidays. Company Sick Pay Scheme. Company Paid Maternity & Paternity Leave. Generous Company Pension Scheme. A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP). A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow". Fresh fruit deliveries twice a week. £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames. Regular Employment Engagement including ongoing competitions with fantastic prizes. All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. We are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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Resource Planning Analyst Location:
Liverpool / Hybrid Working hours:
37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Ensuring the right number of team members are available to allow the provision of an excellent level of customer service. Creating staff schedules and rotas, providing management information to allow comparison against budget, managing holidays for customer service teams, and monitoring adherence to work schedules alongside issue resolution timescales. Working closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group. What we are looking for: Previous experience in a similar background and experience with workforce management software. Advanced knowledge of Excel. Proven ability to critically analyse large volumes of data to produce reports. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. Some of the “your tomorrow” benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays). Additional Buy & Sell Holidays. Company Sick Pay Scheme. Company Paid Maternity & Paternity Leave. Generous Company Pension Scheme. A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP). A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow". Fresh fruit deliveries twice a week. £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames. Regular Employment Engagement including ongoing competitions with fantastic prizes. All roles are subject to DBS and Financial checks; any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. We are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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