Job Description - Restaurant General Manager (HOT0B9LS)
Job Number:
Restaurant General Manager (HOT0B9LS) Work Locations
London Hilton on Park Lane 22 Park Lane London W1K 1BE RESTAURANT GENERAL MANAGER Launched in July 2023
– A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast-paced from morning to late, the menu which will include a market-leading afternoon tea, showcases seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting, or celebratory dinner. Salary : up to £46,800 per year + service charge BENEFITS 28 days paid holiday increasing with service Exclusive high-street discounts through Perks at Work portal Industry-leading Team Member discounts on hotel stays for you, your family, and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift JOB OVERVIEW The
Restaurant General Manager
is responsible for the commercial performance, management, and reputation of the restaurant. Are you passionate about running market-leading restaurants? Do you know what it takes to inspire your team to deliver exceptional guest experiences every time? As a leader, are you supportive and inclusive? Do you thrive in a fast-paced environment? If so, this Restaurant General Manager role is made for you! KEY RESPONSIBILITIES: As Restaurant General Manager, you will: 1. Commercial Performance Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience. Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation. Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance. Optimise covers using good revenue and diary management processes. Partner with the Restaurant Head Chef to create attractive concepts, menus, products, and promotions that drive revenue and profitability. Deliver high-quality food and drink to satisfy guests’ needs and social media feeds! Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce, and minimizing food waste. 2. Exceptional Guest Experiences Lead your team to deliver exceptional guest experiences, ensuring they provide authentic personalized service and in-depth product knowledge. Develop great customer relationships, recognizing repeat guests, preferences, and celebrations to improve loyalty. Review and act on customer feedback, taking quick action to improve service and resolve complaints. Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews). Ensure that food allergies and dietary requirements are treated with absolute seriousness at all times. Manage, develop, and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs. Communicate well and often, building good relationships with your team and key stakeholders. Ensure restaurant operations strictly comply with all regulations (including health, safety, and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported, and corrected. Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations. Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times. Manage restaurant inventory, stock control, and purchasing, following hotel guidelines. Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors, and suppliers – to drive innovation. WHO ARE WE LOOKING FOR? We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage. To be successful in this position you will have: Commercial focus , with a demonstrated ability to deliver exceptional business performance and results. Inspirational leadership
and people management skills, experienced in managing, developing, and motivating a team and working effectively with other departments. Excellent verbal and written
communication skills
to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly. Customer focus , maintaining the highest standards of service and quality to create memorable experiences. Effective
relationship management
skills to build good relationships with key internal and external stakeholders, including suppliers, local media, and influencers. Creativity, strategic thinking, and problem-solving skills , able to work effectively in a fast-paced environment while remaining
calm and focused
under pressure. You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.
#J-18808-Ljbffr
Restaurant General Manager (HOT0B9LS) Work Locations
London Hilton on Park Lane 22 Park Lane London W1K 1BE RESTAURANT GENERAL MANAGER Launched in July 2023
– A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast-paced from morning to late, the menu which will include a market-leading afternoon tea, showcases seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting, or celebratory dinner. Salary : up to £46,800 per year + service charge BENEFITS 28 days paid holiday increasing with service Exclusive high-street discounts through Perks at Work portal Industry-leading Team Member discounts on hotel stays for you, your family, and friends Access to leadership and development programmes through Hilton University Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace Reward programmes, incentives and team member recognition, as well as long service awards 50% off in Hilton restaurants and bars (subject to individual outlets) Refer a Friend Scheme Uniforms provided and laundered complimentary Free meals on shift JOB OVERVIEW The
Restaurant General Manager
is responsible for the commercial performance, management, and reputation of the restaurant. Are you passionate about running market-leading restaurants? Do you know what it takes to inspire your team to deliver exceptional guest experiences every time? As a leader, are you supportive and inclusive? Do you thrive in a fast-paced environment? If so, this Restaurant General Manager role is made for you! KEY RESPONSIBILITIES: As Restaurant General Manager, you will: 1. Commercial Performance Achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience. Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation. Manage the restaurant budget and forecast effectively. Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance. Optimise covers using good revenue and diary management processes. Partner with the Restaurant Head Chef to create attractive concepts, menus, products, and promotions that drive revenue and profitability. Deliver high-quality food and drink to satisfy guests’ needs and social media feeds! Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce, and minimizing food waste. 2. Exceptional Guest Experiences Lead your team to deliver exceptional guest experiences, ensuring they provide authentic personalized service and in-depth product knowledge. Develop great customer relationships, recognizing repeat guests, preferences, and celebrations to improve loyalty. Review and act on customer feedback, taking quick action to improve service and resolve complaints. Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews). Ensure that food allergies and dietary requirements are treated with absolute seriousness at all times. Manage, develop, and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals. Practice great people management, from recruitment to training to succession planning and recognition. Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs. Communicate well and often, building good relationships with your team and key stakeholders. Ensure restaurant operations strictly comply with all regulations (including health, safety, and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported, and corrected. Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations. Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times. Manage restaurant inventory, stock control, and purchasing, following hotel guidelines. Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors, and suppliers – to drive innovation. WHO ARE WE LOOKING FOR? We are looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage. To be successful in this position you will have: Commercial focus , with a demonstrated ability to deliver exceptional business performance and results. Inspirational leadership
and people management skills, experienced in managing, developing, and motivating a team and working effectively with other departments. Excellent verbal and written
communication skills
to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the restaurant publicly. Customer focus , maintaining the highest standards of service and quality to create memorable experiences. Effective
relationship management
skills to build good relationships with key internal and external stakeholders, including suppliers, local media, and influencers. Creativity, strategic thinking, and problem-solving skills , able to work effectively in a fast-paced environment while remaining
calm and focused
under pressure. You will possess a solid understanding of digital marketing and be proficient in using F&B systems, as well as MS Office.
#J-18808-Ljbffr
