JOB DESCRIPTION: RETAIL MANAGER, EGHAM
KEY RESPONSIBILITIES:
Increase sales and number of customers for our brand new Egham Shop. Manage efficiently the day-to-day running of the shop (staff, time, money, waste). Set an example to the staff. CUSTOMERS
Customer service – be responsive and acknowledge the customer immediately, be friendly and helpful. Put yourself in place of the customer, give them the service they wouldn’t get elsewhere. Deal with any customer problems appropriately and professionally. Seek advice from your Area Manager or Head Office if necessary. Work towards KPIs, increasing footfall and sale targets for Mortlake shop. STAFF
Train, mentor, and lead your staff – encourage, coach, delegate, and discipline where appropriate. Handle any staff problems appropriately and professionally. Seek advice from the HR team or Area Manager if necessary. Ensure the rotation of staffing for the shop is equal for all Retail Assistants. MONEY
Cashing up, banking, and general handling of cash – consistent accuracy of till. Security – ensure money, keys, and premises are secure and safe. PRODUCTS
Ordering goods – be aware of what products your shops sell and in what quantities to ensure the correct amount is ordered. Waste and stock control – be mindful of excessive stock. Ensure all staff use correct/same amounts of fillings in sandwiches as per our training folder. Quality control – feedback information, both good and bad (appearance, colour, size, quality, taste, consistency of product) to the office. Correct displays – work with your Area Manager and Head Office to ensure goods are displayed to their best advantage. Use tasters as appropriate. Rotation of stock. Ensure no stale or bad goods are sold. Keep all goods fresh – in the kitchen, the cupboards, the fridges, and the shop. ADMIN AND PROCEDURES
All admin and paperwork – ordering stock, sandwich fillings, shop supplies – ensure it’s all done on the correct days and accurately. Ensure all “daily paperwork” is completed by either yourself or your team. Spot checking for any errors. HYGIENE
Ensure your shops and kitchen areas are clean, tidy, and hygienic. Ensure all the cleaning jobs are done regularly – daily and deep cleans. Follow Safer Food Better Business and EHO guidelines at all times and maintain all related paperwork. COMMUNICATION
Feedback information to your shop team and office – positive and negative. Anticipate problems and flag up to your Area Manager and Head Office. Don’t take any work worries home. Suggest ideas for new lines and promotions. GENERAL ATTITUDE AND BEHAVIOUR
Be responsible; conscientious; committed; cooperative; enthusiastic; cheerful; helpful; professional; and proactive. Take initiative. Always think “how could we do this better?” regarding efficiency, selling, team working, and morale. BENEFITS
Uniform provided. Company events. Cycle to work scheme. Free bread. 50% off for employees. 10% off at Eight on the River Cafe. Pension Scheme. A box of cakes on your birthday. Free meal provided every shift. Holiday entitlement of 28 days including bank holidays pro rata. Employee assistance 24/7 helpline offering free confidential advice and support. INCLUSION & DIVERSITY
At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognize that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.
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KEY RESPONSIBILITIES:
Increase sales and number of customers for our brand new Egham Shop. Manage efficiently the day-to-day running of the shop (staff, time, money, waste). Set an example to the staff. CUSTOMERS
Customer service – be responsive and acknowledge the customer immediately, be friendly and helpful. Put yourself in place of the customer, give them the service they wouldn’t get elsewhere. Deal with any customer problems appropriately and professionally. Seek advice from your Area Manager or Head Office if necessary. Work towards KPIs, increasing footfall and sale targets for Mortlake shop. STAFF
Train, mentor, and lead your staff – encourage, coach, delegate, and discipline where appropriate. Handle any staff problems appropriately and professionally. Seek advice from the HR team or Area Manager if necessary. Ensure the rotation of staffing for the shop is equal for all Retail Assistants. MONEY
Cashing up, banking, and general handling of cash – consistent accuracy of till. Security – ensure money, keys, and premises are secure and safe. PRODUCTS
Ordering goods – be aware of what products your shops sell and in what quantities to ensure the correct amount is ordered. Waste and stock control – be mindful of excessive stock. Ensure all staff use correct/same amounts of fillings in sandwiches as per our training folder. Quality control – feedback information, both good and bad (appearance, colour, size, quality, taste, consistency of product) to the office. Correct displays – work with your Area Manager and Head Office to ensure goods are displayed to their best advantage. Use tasters as appropriate. Rotation of stock. Ensure no stale or bad goods are sold. Keep all goods fresh – in the kitchen, the cupboards, the fridges, and the shop. ADMIN AND PROCEDURES
All admin and paperwork – ordering stock, sandwich fillings, shop supplies – ensure it’s all done on the correct days and accurately. Ensure all “daily paperwork” is completed by either yourself or your team. Spot checking for any errors. HYGIENE
Ensure your shops and kitchen areas are clean, tidy, and hygienic. Ensure all the cleaning jobs are done regularly – daily and deep cleans. Follow Safer Food Better Business and EHO guidelines at all times and maintain all related paperwork. COMMUNICATION
Feedback information to your shop team and office – positive and negative. Anticipate problems and flag up to your Area Manager and Head Office. Don’t take any work worries home. Suggest ideas for new lines and promotions. GENERAL ATTITUDE AND BEHAVIOUR
Be responsible; conscientious; committed; cooperative; enthusiastic; cheerful; helpful; professional; and proactive. Take initiative. Always think “how could we do this better?” regarding efficiency, selling, team working, and morale. BENEFITS
Uniform provided. Company events. Cycle to work scheme. Free bread. 50% off for employees. 10% off at Eight on the River Cafe. Pension Scheme. A box of cakes on your birthday. Free meal provided every shift. Holiday entitlement of 28 days including bank holidays pro rata. Employee assistance 24/7 helpline offering free confidential advice and support. INCLUSION & DIVERSITY
At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognize that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.
#J-18808-Ljbffr
