Job Description
A key member of the mobilisation team, supporting with installing processes and developing the variable team around you. Provide first class retail, bar and third-party concessions operations. Lead the Health & Safety culture across the venue and Fan Plaza, ensuring compliance. Champion sustainability throughout the retail department. Gain an understanding of delivery of financial targets and Key Performance Indicators within areas of responsibility and control costs. Work closely with logistics and procurement to ensure stock control and stock holding is adhered to. Complete regular event-by-event stock takes and line checks with accurate reporting. Management and training of a large team, developing operational standards and upholding them within your own behaviours. Continually look for ways to optimise sales and profitability. Analyse all retail data, both financially and stock-related, enabling the senior management team to plan effectively for all events and set meaningful Key Performance Indicators. Maximise the customer experience with the use and application of technology and the provision of enticing marketing offers. Demonstrate full partnership alignment with the client vision and Aramark values. Take on projects and liaise with culinary and marketing colleagues to implement continuous food product development. Liaise with third-party suppliers and contractors to underpin effective service delivery and product quality. Be continually aware of the customer journey. Be open to observe, capture and act on client and customer feedback. Review wastage and continually look at opportunities to control, educate and reduce. Minimum Requirements: Minimum 2 years' experience in a retail and beverage environment essential. Experience in a multisite outlet, stadium or event catering environment essential. This role covers 5 days out of seven and will include some evenings and weekends. Strong leadership qualities and excellent communication skills. Strong organisational skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems. Standards and quality-driven hands-on management style. Effective team player, with a 'can-do' attitude. Energetic and fast operator. Assertive, calm, and works well in large teams. Motivated by a passion for quality and great service delivery. Aramark UK has an incredible opportunity for a dynamic inspirational hospitality leader to join us as a Retail Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe, serving 52,888 fans per matchday. The mission is to set the standard for excellence and create exceptional experiences for Evertonians. You will form part of the senior retail operations team and support the day-to-day running of the retail department, working closely with the Deputy Retail Operations Manager. Together you will work on the delivery of a diverse and effective, high volume, retail food and beverage operation. You will come with a passion for detailed planning and a good understanding of mobilisation, marketing, and execution of retail catering operations, with the necessary resources and controls in place to manage the department budget and service quality targets. This is a full-time and permanent position which will be based at both Everton Stadium and EFC's stunning offices at the Royal Liver Building in Liverpool. Benefits: Competitive salary. Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts, and more. Liverpool, on site at the Everton Stadium or Everton FC Offices in the Liver Building. Generous annual leave that increases in line with service, with the opportunity to buy extra. Defined contribution pension scheme and life assurance benefits. Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers. Employee Assistance Programme and in-house Mental Health Champions. FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!).
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A key member of the mobilisation team, supporting with installing processes and developing the variable team around you. Provide first class retail, bar and third-party concessions operations. Lead the Health & Safety culture across the venue and Fan Plaza, ensuring compliance. Champion sustainability throughout the retail department. Gain an understanding of delivery of financial targets and Key Performance Indicators within areas of responsibility and control costs. Work closely with logistics and procurement to ensure stock control and stock holding is adhered to. Complete regular event-by-event stock takes and line checks with accurate reporting. Management and training of a large team, developing operational standards and upholding them within your own behaviours. Continually look for ways to optimise sales and profitability. Analyse all retail data, both financially and stock-related, enabling the senior management team to plan effectively for all events and set meaningful Key Performance Indicators. Maximise the customer experience with the use and application of technology and the provision of enticing marketing offers. Demonstrate full partnership alignment with the client vision and Aramark values. Take on projects and liaise with culinary and marketing colleagues to implement continuous food product development. Liaise with third-party suppliers and contractors to underpin effective service delivery and product quality. Be continually aware of the customer journey. Be open to observe, capture and act on client and customer feedback. Review wastage and continually look at opportunities to control, educate and reduce. Minimum Requirements: Minimum 2 years' experience in a retail and beverage environment essential. Experience in a multisite outlet, stadium or event catering environment essential. This role covers 5 days out of seven and will include some evenings and weekends. Strong leadership qualities and excellent communication skills. Strong organisational skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems. Standards and quality-driven hands-on management style. Effective team player, with a 'can-do' attitude. Energetic and fast operator. Assertive, calm, and works well in large teams. Motivated by a passion for quality and great service delivery. Aramark UK has an incredible opportunity for a dynamic inspirational hospitality leader to join us as a Retail Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe, serving 52,888 fans per matchday. The mission is to set the standard for excellence and create exceptional experiences for Evertonians. You will form part of the senior retail operations team and support the day-to-day running of the retail department, working closely with the Deputy Retail Operations Manager. Together you will work on the delivery of a diverse and effective, high volume, retail food and beverage operation. You will come with a passion for detailed planning and a good understanding of mobilisation, marketing, and execution of retail catering operations, with the necessary resources and controls in place to manage the department budget and service quality targets. This is a full-time and permanent position which will be based at both Everton Stadium and EFC's stunning offices at the Royal Liver Building in Liverpool. Benefits: Competitive salary. Permanent position with the requirement to work both weekdays and weekends where necessary to manage the retail operations during match games, concerts, and more. Liverpool, on site at the Everton Stadium or Everton FC Offices in the Liver Building. Generous annual leave that increases in line with service, with the opportunity to buy extra. Defined contribution pension scheme and life assurance benefits. Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers. Employee Assistance Programme and in-house Mental Health Champions. FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!).
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