Role overview
As a
Retail Optical Assistant
at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to help customers maximize their visual potential and enhance their lifestyle. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalized assistance to customers and address their needs and concerns. Great communication and rapport building to translate professional terminology into language understandable to patients. Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations. Ability to work as part of a team, with colleagues across the whole store. The ability to work under pressure and handle challenging situations in a fast-paced retail environment. Confidence, passion, drive, and enthusiasm. Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets. Arrange and maintain the store's look and feel, keeping it organized and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus. Targeted incentives. Pension scheme. Life Assurance - 2 x your basic annual salary. Private medical cover for you and your family. Free eyewear annually with eligibility from day one of joining us! Discounts throughout the year for your friends and family.
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Retail Optical Assistant
at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to help customers maximize their visual potential and enhance their lifestyle. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalized assistance to customers and address their needs and concerns. Great communication and rapport building to translate professional terminology into language understandable to patients. Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations. Ability to work as part of a team, with colleagues across the whole store. The ability to work under pressure and handle challenging situations in a fast-paced retail environment. Confidence, passion, drive, and enthusiasm. Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets. Arrange and maintain the store's look and feel, keeping it organized and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus. Targeted incentives. Pension scheme. Life Assurance - 2 x your basic annual salary. Private medical cover for you and your family. Free eyewear annually with eligibility from day one of joining us! Discounts throughout the year for your friends and family.
#J-18808-Ljbffr
