Job Title: Retail Support Administrator
Department: Insights/Retail
LOCATION: Meadowhall, Sheffield
REPORTING TO: Laura Robinson - Retail Support Lead
TYPE OF CONTRACT: Permanent - Part Time - 2.5 days (3 days negotiable)
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.
We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
To assist the Retail Support Lead, as part of the Retail Support team, in acquiring sales data from retailers whilst providing ongoing support, training and onboarding of centre team members and retail customers on sales, footfall and BL:comm systems.
WHAT YOU'LL DO
ABOUT YOU
The ideal person will have a good understanding of retail along with good communication skills both verbal and written. PC literacy will be an essential requirement due to the high proportion of time using our systems. The ability to work under pressure, multitask, and manage time effectively whilst maintaining a customer focus, providing a professional and personable contact point for retailers and the wider centre teams across the portfolio.
OUR SHARED VALUES
our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Listen & Understand
Smarter together
Build for the future
Deliver at pace
A REWARDING PLACE TO BE
Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Department: Insights/Retail
LOCATION: Meadowhall, Sheffield
REPORTING TO: Laura Robinson - Retail Support Lead
TYPE OF CONTRACT: Permanent - Part Time - 2.5 days (3 days negotiable)
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.
We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
To assist the Retail Support Lead, as part of the Retail Support team, in acquiring sales data from retailers whilst providing ongoing support, training and onboarding of centre team members and retail customers on sales, footfall and BL:comm systems.
WHAT YOU'LL DO
- Sales Collection -
- Support Centre Management teams with the collection of retailer sales data.
- Contact a specified list of retailers across the portfolio, via telephone and email, to acquire sales figures along with additional online performance metrics on a weekly basis.
- Ensure data is accurate and validated to maintain system accuracy .
- Update our systems to maintain accurate records of all retailers and centres.
- Log and communicate additional performance insights as and when recquired.
- Deliver specified compliance KPI's on a weekly and annual basis .
- Customer Service -
- Conduct every call in a professional manner to build strong relationships, promote engagement, deliver service levels, and represent the brand.
- Handle all calls and emails professionally and efficiently to deliver a high standard of customer service via email and phone.
- Promote the sales system, reports, dashboard, and services to increase compliance and improve service levels .
- Support retailers with system enquiries to a positive resolution .
- Business Development -
- Maintain a good knowledge of reporting metrics, dashboards, reports, and outputs .
- Support the Retail Support Lead / Senior Insights Manager in developing system improvements, reporting and processes .
- Provide regular feedback on system performance .
- Frequently attend training sessions and team meetings to improve knowledge and performance level.
ABOUT YOU
The ideal person will have a good understanding of retail along with good communication skills both verbal and written. PC literacy will be an essential requirement due to the high proportion of time using our systems. The ability to work under pressure, multitask, and manage time effectively whilst maintaining a customer focus, providing a professional and personable contact point for retailers and the wider centre teams across the portfolio.
OUR SHARED VALUES
our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Listen & Understand
Smarter together
Build for the future
Deliver at pace
A REWARDING PLACE TO BE
Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
