Position:
Regional Retail Sales Adviser
Main Responsibilities: Ensure each customer leaves feeling valued and satisfied. Actively engage with customers, building rapport and creating a welcoming shopping experience tailored to their needs. Offer expert product advice by sharing in-depth knowledge on features, benefits, and unique selling points to help customers make confident purchasing decisions. Manage all orders from placement to receipt and ensure that both the showroom and back-of-house areas remain consistently well-organised and presentable. Key holder - opening and closing the showrooms. Greet customers in a confident and proactive way and ascertain what each customer wants or needs, without being overbearing. Complete a sale efficiently, being able to accurately handle money, credit card transactions, etc., and provide the customer and the company with the necessary paperwork associated with the sale. Use initiative to upsell where appropriate. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Continually learn about the product ranges. Maintain records related to sales. Recognise security risks and thefts and know how to prevent or handle these situations. Answer questions regarding the showroom and its merchandise. Describe the range of products and explain the use, operation, and care of them to customers. Take delivery of stock from the main warehouse and store appropriately. Ensure good housekeeping is maintained - a clean and tidy showroom is essential. Assist with showroom paperwork and inventory stock. Assist with the loading, transporting, and delivery of goods to customers in a timely, safe, and polite manner. Assist with the maintenance of an organised, efficient sample room and warehouse. Ensuring all products and orders are accurately labelled. Assist with the unloading and organising of internal and external deliveries. Endorse and promote a positive health and safety culture within the Company. Ensure to take reasonable care of their own health and safety and that of others who may be affected by their actions. Ensure compliance with all health and safety, quality, and human resource policies and procedures. Carry out other duties as may be reasonably required to meet the demands of the business. PERSON SPECIFICATION: Customer focused. Responsible, reliable, and trustworthy. A good communicator. Well-presented and confident. Aware of health and safety legislation. Approachable, friendly, and polite. A problem solver. Articulate. Numerate and accurate. Computer literate. Organised. Able to take instruction. Capable of implementing decisions. Knowledgeable of the industry and able to learn. Able to lift products. Enthusiastic for change and new ideas. Knowledgeable in aspects of DIY (willing to learn technical aspects). Experience in the home improvements sector is desirable. A full (ideally clean) driving licence would be an advantage.
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Regional Retail Sales Adviser
Main Responsibilities: Ensure each customer leaves feeling valued and satisfied. Actively engage with customers, building rapport and creating a welcoming shopping experience tailored to their needs. Offer expert product advice by sharing in-depth knowledge on features, benefits, and unique selling points to help customers make confident purchasing decisions. Manage all orders from placement to receipt and ensure that both the showroom and back-of-house areas remain consistently well-organised and presentable. Key holder - opening and closing the showrooms. Greet customers in a confident and proactive way and ascertain what each customer wants or needs, without being overbearing. Complete a sale efficiently, being able to accurately handle money, credit card transactions, etc., and provide the customer and the company with the necessary paperwork associated with the sale. Use initiative to upsell where appropriate. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Continually learn about the product ranges. Maintain records related to sales. Recognise security risks and thefts and know how to prevent or handle these situations. Answer questions regarding the showroom and its merchandise. Describe the range of products and explain the use, operation, and care of them to customers. Take delivery of stock from the main warehouse and store appropriately. Ensure good housekeeping is maintained - a clean and tidy showroom is essential. Assist with showroom paperwork and inventory stock. Assist with the loading, transporting, and delivery of goods to customers in a timely, safe, and polite manner. Assist with the maintenance of an organised, efficient sample room and warehouse. Ensuring all products and orders are accurately labelled. Assist with the unloading and organising of internal and external deliveries. Endorse and promote a positive health and safety culture within the Company. Ensure to take reasonable care of their own health and safety and that of others who may be affected by their actions. Ensure compliance with all health and safety, quality, and human resource policies and procedures. Carry out other duties as may be reasonably required to meet the demands of the business. PERSON SPECIFICATION: Customer focused. Responsible, reliable, and trustworthy. A good communicator. Well-presented and confident. Aware of health and safety legislation. Approachable, friendly, and polite. A problem solver. Articulate. Numerate and accurate. Computer literate. Organised. Able to take instruction. Capable of implementing decisions. Knowledgeable of the industry and able to learn. Able to lift products. Enthusiastic for change and new ideas. Knowledgeable in aspects of DIY (willing to learn technical aspects). Experience in the home improvements sector is desirable. A full (ideally clean) driving licence would be an advantage.
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