Retail Store Manager (Golf)
About the job
Our client is a high-end premium Golf brand. They are one of the world's leading premium golf equipment suppliers and have a huge opportunity to join their team.
We are seeking a motivated Retail Store Manager to lead and grow our client's store/brand. The ideal candidate will have experience in leading and developing a team and in retail operations, particularly in the luxury goods sector. Having experience in or a passion for golf would be advantageous. You will be responsible for developing our Retail team, driving sales performance, managing store operations, and fostering a high-performance culture within your team.
Responsibilities:
Team Management, Development, and Leadership * Daily Management of a team of 6 retail team members. * Work closely with team members to develop and train a high-performing sales team committed to delivering exceptional customer service. * Foster a culture of continuous development through performance feedback and coaching. * Handle administrative team management, including scheduling employee rotas effectively and fairly, as well as managing holiday and sickness to ensure appropriate coverage. * Promote teamwork and collaboration within the retail team and across internal departments to ensure a smooth journey for our customers. Store, Stock and Inventory Management * Managing store operations to ensure safety, efficiency, and a professional high-end appearance. * Perform financial activities and oversee inventory management to support sales while minimizing shrinkage. * Maintain visual merchandising standards as set by headquarters to enhance the shopping experience. * Monitor and analyze internal data to track performance against assigned KPIs, making appropriate changes to ensure KPIs are hit. Business Development * Drive and increase store traffic by promoting the brand in the local market and identifying opportunities for increased brand exposure. * Develop strategies to improve store performance based on a thorough understanding of our market and our business. * Promote and drive our Introducer program and other company initiatives. * Cultivate strong relationships within the industry and local communities to enhance brand visibility and customer engagement. Event Organization * Create, organize, and execute promotional events and community engagement activities to elevate brand presence and drive sales. * Collaborate with the local marketing team to ensure alignment of store events with overall brand strategy. * Analyze the success of events and make recommendations for future initiatives to enhance customer experience and brand loyalty. Skills Required:
Ability to deliver exceptional customer service and effectively close sales. Excellent listening, verbal, and written communication skills. Proven ability to develop and lead a team. Strong prioritization and responsiveness to customer and team needs. Enthusiastic team player with self-starter qualities and leadership abilities. Proficiency in MS Office and experience with CRM/sales databases is beneficial. Self-driven with a strong sense of ownership and accountability. Proactive problem-solving skills with the initiative to make sound decisions. Golf Knowledge (preferred). Additional Information:
This role will involve some weekend and evening work. This position may require travel. The basic salary is £45k, OTE £65k (uncapped commission).
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Responsibilities:
Team Management, Development, and Leadership * Daily Management of a team of 6 retail team members. * Work closely with team members to develop and train a high-performing sales team committed to delivering exceptional customer service. * Foster a culture of continuous development through performance feedback and coaching. * Handle administrative team management, including scheduling employee rotas effectively and fairly, as well as managing holiday and sickness to ensure appropriate coverage. * Promote teamwork and collaboration within the retail team and across internal departments to ensure a smooth journey for our customers. Store, Stock and Inventory Management * Managing store operations to ensure safety, efficiency, and a professional high-end appearance. * Perform financial activities and oversee inventory management to support sales while minimizing shrinkage. * Maintain visual merchandising standards as set by headquarters to enhance the shopping experience. * Monitor and analyze internal data to track performance against assigned KPIs, making appropriate changes to ensure KPIs are hit. Business Development * Drive and increase store traffic by promoting the brand in the local market and identifying opportunities for increased brand exposure. * Develop strategies to improve store performance based on a thorough understanding of our market and our business. * Promote and drive our Introducer program and other company initiatives. * Cultivate strong relationships within the industry and local communities to enhance brand visibility and customer engagement. Event Organization * Create, organize, and execute promotional events and community engagement activities to elevate brand presence and drive sales. * Collaborate with the local marketing team to ensure alignment of store events with overall brand strategy. * Analyze the success of events and make recommendations for future initiatives to enhance customer experience and brand loyalty. Skills Required:
Ability to deliver exceptional customer service and effectively close sales. Excellent listening, verbal, and written communication skills. Proven ability to develop and lead a team. Strong prioritization and responsiveness to customer and team needs. Enthusiastic team player with self-starter qualities and leadership abilities. Proficiency in MS Office and experience with CRM/sales databases is beneficial. Self-driven with a strong sense of ownership and accountability. Proactive problem-solving skills with the initiative to make sound decisions. Golf Knowledge (preferred). Additional Information:
This role will involve some weekend and evening work. This position may require travel. The basic salary is £45k, OTE £65k (uncapped commission).
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