At Majestic Wine, our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience. Ensuring customers get the best shopping experience in-store, delivering market-leading customer service at all times. Overall management of your team - offering development and support to help them contribute to your store’s success. Maintaining immaculate store condition and visual merchandising standards. Ensure high standards for quality, customer service and health and safety are consistently met. Updating colleagues on business performance, new initiatives and other pertinent issues. Managing and motivating your team to increase sales and ensure efficiency in your store. Responding to all customer complaints and comments in a timely and efficient manner. Sharing knowledgeable and passionate advice to our customers and the store's team members. Taking full responsibility for the performance and day-to-day operations of your store. Offering our customers a VIP service by proactively contacting them with our best deals. Inspiring your team to do their best by being a role model and leading by example. Working closely with our Recruitment team, holding interviews, providing in-depth inductions and efficient training to welcome and support your new team members. Completing commercially viable rotas. Ensuring all products stocked in-store are displayed attractively and priced accurately. Monitoring, managing and improving key performance indicators throughout your store. Knowledge & Skills Required
Management experience within retail, hospitality or a similar customer-focused industry. Experience leading and developing a team in a fast-paced, target-driven environment. Have a proven track record of great team leadership, operational excellence, and delivering best in class customer service. Excellent time-management, delegation and problem-solving skills. Willingness to get stuck in, working alongside your team and getting the job done. Have knowledge of profit and loss statements and managing sales targets. WSET Level 3 Qualified or currently studying Level 3. Excellent communication and interpersonal skills. Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points desirable. Job Specifics
Contract: Permanent Hours: 45 Hours or 39 hours Per Week (pro rata) Relocation Package (Current Majestic Employees Only): 1 month rental deposit, up to £500 in moving expenses and sundries against receipts. Please ensure you have a conversation with your Regional Manager first before applying. We look forward to receiving your application! Together we are Majestic! #TWAM
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