Retail Training & Communications Manager, Deckers Brands - London
At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.
We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.
COME AS YOU ARE
The Role:
As the Deckers Retail Training and Communications Manager, you will lead training and communications for our retail team members across our UGG & HOKA stores.
You will collaborate closely with the global training team, to create and localize hands-on, in-person training sessions on product, service and operations. Your work will enhance consumer experience, engage employees, and connect our retail team members to our brands and company culture.
Your Impact: Develop and lead virtual and in-person training sessions that meet local needs, ensuring the trainings effectively impact store-level results and maintain operational excellence Collaborate cross-functionally to create and implement ongoing service and soft skills trainings Continuously refine and evolve service and product training programs, adjusting strategies to improve employee engagement, adoption, sell-through, and consumer NPS Localize global programs for EMEA regions Continuously support and gather feedback from field teams to ensure training efficacy and success Build excellent relationships with key store stakeholders Measure and track training efficacy using success metrics Collaborate cross-functionally with key stakeholders and store team members to develop effective communications for our retail teams
Who You Are: A great communicator and presenter, able to adapt to different audiences You’re comfortable with navigating new challenges You are able to adapt to changing priorities Able to demonstrate a knowledge and passion for the Deckers Brands portfolio
We would Love to Hear from People with: Experience in working and training staff instore and online across EMEA An excellent understanding of the retail landscape and a passion for our brands Proven experience in creating, implementing, and evaluating effective training programs Ability to travel within the EMEA region frequently Proficient in Microsoft Office suite and related applications
What We Will Give You: Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week. Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme Hybrid & Flexible Working Environment
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.
We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.
COME AS YOU ARE
The Role:
As the Deckers Retail Training and Communications Manager, you will lead training and communications for our retail team members across our UGG & HOKA stores.
You will collaborate closely with the global training team, to create and localize hands-on, in-person training sessions on product, service and operations. Your work will enhance consumer experience, engage employees, and connect our retail team members to our brands and company culture.
Your Impact: Develop and lead virtual and in-person training sessions that meet local needs, ensuring the trainings effectively impact store-level results and maintain operational excellence Collaborate cross-functionally to create and implement ongoing service and soft skills trainings Continuously refine and evolve service and product training programs, adjusting strategies to improve employee engagement, adoption, sell-through, and consumer NPS Localize global programs for EMEA regions Continuously support and gather feedback from field teams to ensure training efficacy and success Build excellent relationships with key store stakeholders Measure and track training efficacy using success metrics Collaborate cross-functionally with key stakeholders and store team members to develop effective communications for our retail teams
Who You Are: A great communicator and presenter, able to adapt to different audiences You’re comfortable with navigating new challenges You are able to adapt to changing priorities Able to demonstrate a knowledge and passion for the Deckers Brands portfolio
We would Love to Hear from People with: Experience in working and training staff instore and online across EMEA An excellent understanding of the retail landscape and a passion for our brands Proven experience in creating, implementing, and evaluating effective training programs Ability to travel within the EMEA region frequently Proficient in Microsoft Office suite and related applications
What We Will Give You: Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. 27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week. Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme Hybrid & Flexible Working Environment
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
#J-18808-Ljbffr
