An opportunity has arisen for a field-based Retentions Account Manager covering the Stoke and Crewe areas. Excellent opportunity to work in an industry that is solid and buoyant with career progression. This company has enjoyed sustained growth and success over several years and has exciting expansion plans.
As a Retentions Account Manager, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business, and provide high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers' requirements are met.
Responsibilities:
Plan your own diary and make appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship. Deal with a variety of initial queries, remaining customer-focused to find the most suitable conclusion. Maintain a calm, level-headed approach to problem-solving with an ability to make decisions that reflect a well-thought-out process. Work both individually and as part of a team. Be confident in your ability to make decisions and provide appropriate resolutions to customer inquiries. Manage a workload through a CRM system. Engage in contractual matters and negotiate rates where applicable.
The successful candidate will have recent experience in a similar role and working in a fast-paced busy environment. With strong negotiation, problem-solving, and diplomacy skills, the successful candidate will possess excellent communication, interpersonal, and IT skills, with an ability to organize and prioritize workloads to meet deadlines.
In return, you can expect a salary of around £29,000 pa (negotiable) plus benefits, 20 holidays plus bank holidays to start, increasing yearly for 3 years, and a company car, working Monday to Friday days.
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As a Retentions Account Manager, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business, and provide high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers' requirements are met.
Responsibilities:
Plan your own diary and make appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship. Deal with a variety of initial queries, remaining customer-focused to find the most suitable conclusion. Maintain a calm, level-headed approach to problem-solving with an ability to make decisions that reflect a well-thought-out process. Work both individually and as part of a team. Be confident in your ability to make decisions and provide appropriate resolutions to customer inquiries. Manage a workload through a CRM system. Engage in contractual matters and negotiate rates where applicable.
The successful candidate will have recent experience in a similar role and working in a fast-paced busy environment. With strong negotiation, problem-solving, and diplomacy skills, the successful candidate will possess excellent communication, interpersonal, and IT skills, with an ability to organize and prioritize workloads to meet deadlines.
In return, you can expect a salary of around £29,000 pa (negotiable) plus benefits, 20 holidays plus bank holidays to start, increasing yearly for 3 years, and a company car, working Monday to Friday days.
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