Retirement Income Platform Analyst

We have an exciting opportunity for a brand new Platform Analyst to join our growing Retail Investment Solutions team, to provide support in the ongoing management, performance, and integration of Retail investment solutions on platform for our customers and advisors. This role would ideally suit someone currently working as a retail investment platform Business Analyst, looking to expand their knowledge. Reporting into the Head of Retail Investment Solutions, you will understand the operating model that supports an end-to-end platform and identify areas of improvement within the advisor journey and overall advisor experience. Key Responsibilities: Collaborate with IT teams to define and present business requirements and value statements. Create test plans for the new technology enhancements and support cross-party testing activities with new partners. Be the go-to person to respond to new and existing business enquiries from our technology partners. Review and propose improvements to proposition documents, such as quote documents, propositional documents, and partner collateral. Contribute to updates of user guides, training manuals, and process flows. Consider feedback from the distribution team and recommend options to address issues. Gather and analyse data needed for governance and performance reviews with partners. Raise service desk incidents and manage resolution with developers and our technology partners. Maintain logs to describe the root cause of outages and assess impacts on contractual and partner commitments. Skills and Experience: Experience within the UK retirement industry along with an in-depth knowledge of the retirement income solutions. Experience within a product management function. Excellent analysis and problem resolution skills. A confident communicator with internal and external stakeholders to explain business rationale for our operating model. An understanding of the positioning of Group products in the UK Retirement Market. An understanding of adviser technology, such as platforms, cash flow planning, and back office systems. Excellent verbal, written communication, and interpersonal skills, with the ability to present concepts in a clear and concise manner. Ability to identify, mitigate, and manage operational risk. Company Benefits: A Competitive Salary, Pension Scheme, and Life Assurance. Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday. Private Medical Cover and Income Protection, just in case. A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets. Opportunity to progress within your career both in-role and within the company. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline, and Trained Physical & Mental Health First Aiders (On-Site). A variety of Employee Funded Benefits available to you via our Online Benefits Portal. Plus, several additional purchase options available for you and your loved ones.

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