Retirement Living Scheme Manager

This is an exciting opportunity for a Scheme Manager, who is passionate about supporting older people, to take the lead with our highly supportive team at Brookside Retirement Living Scheme, Aughton Street, Ormskirk, L39 3BP. We are looking for someone who is passionate about making a difference, who takes pride in providing a professional and high-quality service to our customers. At Brookside, residents are supported and enabled to maintain an independent lifestyle. As their Scheme Manager, you will provide support and advice to all customers, promoting a friendly community atmosphere. What will my working week look like? Monday to Friday 9am – 5pm. Some work may be required outside of these office hours. What will I be responsible for doing? You will be responsible for delivering quality Retirement Living Scheme services, ensuring that excellent customer service is achieved, performance is maximized, and all activity supports the achievement of the Group's vision and is aligned with the needs of older people. As our Scheme Manager, you will utilize your previous people management skills, managing a team that provides housing and related services, signposting and liaising with customers and their families, and working in partnership with the on-site facilities management and care providers, as well as external agencies to ensure customers' needs are always met. It’s a given, you will have great communication skills and be a true “people person.” You will be commercially minded and always on the lookout for opportunities to improve and enhance YHG’s service to our customers. And what would make me stand out from the crowd? To be successful as a Scheme Manager here at YHG, you will have: GCSE Maths and English (or equivalent) Strong IT skills – e.g., Microsoft Outlook and Word Experience of managing Older People’s Housing Services Experience of managing staff Ideally, you will be a: Collaborative team player Excellent communicator, written and verbal Ability to prioritize a busy and reactive workload This role is really suited to someone who likes to interact with customers and members of the public, particularly older people. This role also offers genuine progression opportunities with training/qualifications on offer and pathways to Housing Management Coordinator roles. If you feel this could be the right role for you, we would love to hear from you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We’re an employer of choice; over 88% of colleagues here recommend us as a 'great place to work'. That all sounds great, what’s in it for me? In return, we offer £26,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance. Although you are based at Brookside, Ormskirk, you will also have access to Youggle House – our wellbeing, social, collaboration, and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required. On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions, and alternative therapy treatments) and an amazing discount scheme that gives you access to half-price cinema tickets, subsidized gym memberships, and a huge range of discounts with some of the biggest high street and online names. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability; if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. 91% of staff would recommend Your Housing Group as a great place to work!

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