Oversight of Retrofit Coordinators, including allocating of projects for coordination services Liaising with Retrofit Assessors, Installers and their customers as necessary Liaising with colleagues, Clients and partners to resolve issues and identify system/process improvements Responding to communication from customers and clients in a timely manner and in a manner that builds customer loyalty and company reputation Visit site to review projects and advise installers on an occasional basis Work with operations to renew and update accreditation accordingly Be involved in the planning, development and implementation of projects and schemes Advise, support and review projects where Snug Homes are taking a management role in a project or scheme but are utilising third parties for delivery and retrofit coordination services Develop and help expand current team, with a medium to long term goal of bringing in more staff, or upskilling from within the company, into a team who can support the contractor network Key Knowledge and Skills
Level 5 Coordination and Risk Management (E) Experience as Retrofit Coordinator (E) Experience of working with and leading a Retrofit team (D) Experience across grant funded retrofit - such as ECO4, SHDF, HUG and GBIS (D) Other retrofit qualifications e.g. LVL 3 Retrofit Assessor OR LVL 3 Older and Traditional Buildings (D) If you have any more questions, ring or email me. M: (phone number removed) E
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