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Newtownards, United Kingdom Job Category:
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5 Posted:
21.01.2025 Expiry Date:
07.03.2025 Job Description:
Northern Ireland Housing Executive - Customer Service Unit Advisors - Newtownards Do you come from an admin/customer service background and looking for a role within the Public Sector? About the role: Hourly Rate: £12.59 per hour Location: Newtownards Working hours: Monday - Friday 9.00 am - 5.00 pm Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 20th January 2025 - however you can register your interest for other upcoming vacancies by applying today. Duties include: Customer service queries via telephone and face-to-face. Supervision and training, providing advice and guidance for the public. All routine and repetitive processes are governed by detailed written instructions. Processes and procedures requiring a working knowledge of Housing Services section. Criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year of relevant customer service or general administrative experience. Have five GCSEs (Level 2), or equivalent qualification, plus at least two years of relevant customer service or general administrative experience. Can demonstrate three years of experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training. Candidates must demonstrate the relevant number of years of experience in each of the following: Experience of direct delivery of relevant customer service to the public via telephone or face to face. Experience in dealing appropriately with customers in a challenging environment. Experience in using a range of computer packages including Word, Excel, and Outlook. As part of the reference checking and vetting process for this position, you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. If you are interested in finding out more, apply online, email your CV, or give Wendy a call to find out more. Riada Resourcing is an equal opportunities employer. Skills:
Telephony, Customer Service, Providing advice and guidance
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Location:
Newtownards, United Kingdom Job Category:
Other EU work permit required:
Yes Job Views:
5 Posted:
21.01.2025 Expiry Date:
07.03.2025 Job Description:
Northern Ireland Housing Executive - Customer Service Unit Advisors - Newtownards Do you come from an admin/customer service background and looking for a role within the Public Sector? About the role: Hourly Rate: £12.59 per hour Location: Newtownards Working hours: Monday - Friday 9.00 am - 5.00 pm Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 20th January 2025 - however you can register your interest for other upcoming vacancies by applying today. Duties include: Customer service queries via telephone and face-to-face. Supervision and training, providing advice and guidance for the public. All routine and repetitive processes are governed by detailed written instructions. Processes and procedures requiring a working knowledge of Housing Services section. Criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year of relevant customer service or general administrative experience. Have five GCSEs (Level 2), or equivalent qualification, plus at least two years of relevant customer service or general administrative experience. Can demonstrate three years of experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training. Candidates must demonstrate the relevant number of years of experience in each of the following: Experience of direct delivery of relevant customer service to the public via telephone or face to face. Experience in dealing appropriately with customers in a challenging environment. Experience in using a range of computer packages including Word, Excel, and Outlook. As part of the reference checking and vetting process for this position, you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. If you are interested in finding out more, apply online, email your CV, or give Wendy a call to find out more. Riada Resourcing is an equal opportunities employer. Skills:
Telephony, Customer Service, Providing advice and guidance
#J-18808-Ljbffr
