Detects patterns of fraud behavior through proactive investigation of current transaction and activity data with both digital and physical goods. Develops crisp and thought-provoking analyses on activities in GFM scope. Communicates analysis results, critical metrics, investigation results, and fraud mitigation efforts. Capable of navigating and supporting compliance and risk processes. Builds fraud metrics, reports, and alerting for anomalies. Works closely with internal teams to ensure the department is accountable for delivery and has the data required to be effective. Partners with Customer Service on tools for detection of customer and agent risk. Assists in developing a detailed understanding of business impacts of our work, both for our department and overall company. Qualifications:
3+ Years of Demonstrated ability in eCommerce fraud risk mitigation. Experience preparing sophisticated analyses for fraud, security, and/or payments. BA/BS Degree or equivalent. Adept at understanding the sources of fraud. Talented at rule creation within a fast-paced evolving environment. Comfortable discussing threats and opportunities in risk environments. Hands-on experience with SQL and data visualization tools. Problem-solving skills with a consistent track record to achieve business objectives. Takes personal accountability for delivery of individual and team objectives. Excellent communication skills and the ability to work with geographically remote and diverse teams. Collaborative communications that promote good working relationships. Must be self-motivated and results oriented. Flexible approach to working hours to support global business operations. Preferred skills:
Solid understanding of Tableau, Splunk, SQL, Snowflake, JIRA, and Confluence. Familiarity with digital media software and networking technologies, especially those related to Sony’s products and services. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. Apply for this job #J-18808-Ljbffr