Rooms Co-ordinator

Responsibilities Managing the tasks assigned to your shift as per the shift checklist. Resolution of any ad-hoc guest queries, feedback, or complaints whilst on duty with handover and reporting to ensure capture. Ensure management logs and handovers are completed in line with the required standards. Supporting the assistant house manager & house manager in evolving our guest experience through feedback/ideas and implementation of new working practices. Ensure compliance in ways of working with our Brama systems including but not limited to, MEWS, Duve, Assa Abloy etc. Manage guest feedback (recording and escalation) via all channels through the established process to ensure our response time scales are upheld. Support our working relationships with all partner companies to ensure communication and established working routines are upheld at all times and in line with our values. Manage day to day SLA standards between Brama and partner companies, using agreed channels for reporting/escalation. Maintain lost and found procedures. Uphold the company health and safety policy in line with training and company standards. Laundry to be counted in and out daily, ready for supplier delivery/collection. Management and support of the housekeeping team is fundamental to this role and will include: Assisting the housekeeping team where applicable in room cleaning/servicing. Inspecting rooms following full and service cleans ensuring the very highest standards of cleanliness with particular attention to detail. Room toiletries to be maintained in line with SOP. Coffee machines to be maintained and descaled in line with SOP. Guest rooms to be prepared for arrival with required setup and amenities. Brama library to be always maintained and inspected regularly. Skills Bilingual or multilingual proficiency is highly desirable to cater to a diverse workforce and clientele. Strong phone etiquette skills for effective communication with staff and external stakeholders. Previous experience in guest services or hospitality is advantageous, providing insight into the unique training needs of this sector. Excellent organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail. Strong interpersonal skills to build rapport with employees at all levels of the organisation. Proficient in using various training tools and technologies to enhance learning experiences. Education & Experience: Hospitality experience, preferably in hotels. Knowledge of housekeeping requirements and standards will be beneficial. MEWS operating system experience will be beneficial. Must be able to effectively communicate both verbally & in writing, with all levels of team & guests in an attentive, friendly, courteous, and service-oriented manner. This role will be ideally suited to a cleaning/housekeeping supervisor/manager who is looking for a more guest-facing role. The position will provide a fantastic stepping stone whilst utilising the knowledge and experience gained previously. Base of work:

Location-based role, no home working opportunity. Job Type:

Full-time Pay:

Up to £29,000.00 per year Additional pay: Bonus scheme Benefits: Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Private medical insurance Schedule: 10 hour shift 8 hour shift Day shift Weekend availability Work Location:

In person Expected start date:

20/02/2025

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