Rooms Division Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. The key purpose of your role is to take control and responsibility for the smooth and efficient operation of the room operational departments, ensuring the guest experience and room product presentation are maintained to the standards required and the departmental budgeted profitability is achieved. Duties and Responsibilities To develop a cohesive and trained Rooms Division team who are able to provide superior guest service, maximise profit through cost control and upselling. Meet any audit standards within your areas of responsibility. Ensure room division service and operational standards are continuously monitored, evaluated and developed. To ensure the cover of Front of House have adequate staffing levels, systems and SOPs for all room division departments within the hotel. Ensure all forms of guest feedback including social media feedback is monitored, responded to and any actions required are completed. Research trends in hospitality guest experience products and services and make recommendations in line with brand and budget. To develop the service and room product offering in line with Hilton advances in technology, trends and guest expectations. Ensure all room division employees receive regular service and operation standards training to update their skills and knowledge and meet their own personal development needs. Ensure all H&S regulations are complied with and ready for any audits. Ensure that the room division departments comply with all legal requirements including PCI compliance and GDPR. Ensure all rooms division departments comply with brand requirements and lead any brand audits. Financial Prepare and manage room division departmental budgets in conjunction with the Finance Manager. Develop and implement division incentive schemes that help hotel achieve its strategic and business objectives. Be fully aware of all the hotel facilities and promote them whenever possible. Ensure your team follow cash handling and credit procedures and report/rectify any discrepancies. Executing revenue strategies and sales initiatives – whilst continually developing your teams to do the same. Co-ordinate and control issues relating to room division department costs, expenses, wastage, breakages, security and stock control. Pro-actively pursue all practices in-line with company environmental and energy saving initiatives. Strategic Take a pro-active approach to contributing to the continued long-term success of the company. Project manage any key strategic room division priorities ensuring effective leadership of any working party; clear, concise and timely communication to the Executive team; development and management of associated timelines; delivery of work streams in line with agreed deadlines. Work with the Executive team to drive improvements to the business. To effectively manage relationships with any agreed external contacts, professional advisors and official bodies. Service & Quality Ensure our guests receive a wondrous experience. Anticipate guests’ needs and provide service to exceed their expectations. Take appropriate action with regards to guest feedback and utilize the metrics available to develop products and services. Comply with brand, hotel and rooms division department standards. Work safely at all times, reporting any damage, wear or tear and understand rooms division departmental risk assessments. Source suppliers, products and new services to ensure we are meeting customer and market trends and expectations. People Role model values, professional ethics and conduct. Maintain good working relationships with colleagues and support across the hotel. Demonstrate commitment to our vision, values and competency framework. Constantly improve knowledge and show a desire to learn, participate in training. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Fully accountable for room division team members in terms of recruitment, performance management and team engagement. Liaise with HR with any issues which may be classed as high risk. Identify training needs within the rooms division team and deliver or source appropriate training. Ensure all rooms division team members are aware of current developments within the hotel. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development. General Comply with the Hotel Charter at all times. Produce reports as required in line with current guidelines. Perform other tasks as directed by the General Manager and/or Executive team in pursuit of the achievement of business goals. Work as part of a diverse team with colleagues from different viewpoints, cultures and countries. Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training. Familiarise yourself with emergency & evacuation procedures and understand your responsibilities with regards to security. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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