The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an Installation of equipment, emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.
The successful applicant will work on a rota basis, in the small call handling Centre to monitor and answer alerts generated from a customer’s property via specialist technology. Some alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. A key element of the role is to undertake mobile response visits to the customer’s home where it is deemed applicable, such as experiencing a fall, being unwell, or having an issue with something in their property.
The successful applicant will be fully trained in all elements of the service.
The Rothercare Assistant role is varied and fast-paced, combining the following elements:
Control Centre operator - answering calls/alerts via a computer/telephony system.
Mobile Responder – visiting customers’ homes where an alert has been raised to check on their wellbeing/assist them where applicable.
The successful candidate will work a 3-shift rota which includes:
Day shift:
6am-1pm;
Afternoon shift:
1pm-8pm;
Night shift:
8pm-6am including some weekends and bank holidays. You should have knowledge and understanding of the customer group, which includes adults with some level of vulnerability, and be experienced in strength-based approaches. As you will be working closely with a range of different services and stakeholders, you need to display an ability to build relationships and forge strong partnerships. You should have excellent communication and listening skills, be able to risk assess, problem solve quickly, and remain calm in emergency situations. Experience of working within a customer-focused service is essential. A full valid UK Driving Licence is required, and the successful candidate must undertake a RMBC driving assessment as driving Rothercare vehicles is part of the role. Please note the service operates both manual and automatic geared vehicles. If you would like to discuss this opportunity before applying, please don’t hesitate to contact: Helen Snell, Team Leader on 01709 254864 or email
snell@rotherham.gov.uk Debbie Moorhouse, Team Leader on 01709 807161 or email
moorhouse@rotherham.gov.uk Sharon Barker, Team Manager on 01709 254862 or email
barker@rotherham.gov.uk We look forward to hearing from you. To apply, please click the
Apply Now
link below.
#J-18808-Ljbffr
6am-1pm;
Afternoon shift:
1pm-8pm;
Night shift:
8pm-6am including some weekends and bank holidays. You should have knowledge and understanding of the customer group, which includes adults with some level of vulnerability, and be experienced in strength-based approaches. As you will be working closely with a range of different services and stakeholders, you need to display an ability to build relationships and forge strong partnerships. You should have excellent communication and listening skills, be able to risk assess, problem solve quickly, and remain calm in emergency situations. Experience of working within a customer-focused service is essential. A full valid UK Driving Licence is required, and the successful candidate must undertake a RMBC driving assessment as driving Rothercare vehicles is part of the role. Please note the service operates both manual and automatic geared vehicles. If you would like to discuss this opportunity before applying, please don’t hesitate to contact: Helen Snell, Team Leader on 01709 254864 or email
snell@rotherham.gov.uk Debbie Moorhouse, Team Leader on 01709 807161 or email
moorhouse@rotherham.gov.uk Sharon Barker, Team Manager on 01709 254862 or email
barker@rotherham.gov.uk We look forward to hearing from you. To apply, please click the
Apply Now
link below.
#J-18808-Ljbffr
