Wonderful opportunity for a Sabine Reservation Executive to come and join the team here at Leonardo Royal London St Paul's Sabine Rooftop Bar.
As a
Sabine Reservation Executive , you will be tasked with professionally coordinating a variety of contracted meetings and events. You will demonstrate first-class customer service skills, have the ability to adapt and multi-task, while having that keen eye for detail. Your key responsibility is to ensure that all enquiries are answered and that all event final details including guest numbers, menus, and timings are collected from the guest to pass on to the Sabine operations team. Key Responsibilities as Sabine Reservation Executive: Process all incoming food & beverage enquiries ensuring they are dealt with and processed in line with individual agent and company time frames. Increase conversion of enquiries by developing client relationships and maximizing sales leads. Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently, and effectively and mirror the requirements of the visiting client. Produce, issue, and chase the return of contracts for events. Ensure Collins are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements. Arrange and conduct final details meetings/calls with the organiser prior to the event, ensuring they are fulfilled professionally, efficiently, and effectively and mirror the requirements of the visiting client. Produce function sheets where applicable ensuring all necessary detail is noted. Ensure all payments are processed prior to arrival. Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager. Knowledge of competitor set facilities and offerings to be up to date at all times. The Person: Excellent planning and organisational skills. Excellent verbal communication skills. Excellent negotiation skills. Excellent presentation skills. Customer focus - a commitment to customer focus. Self-management - ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frame. Goal achievement - overall ability to set, pursue, and attain achievable goals. Ability to identify actions required to complete tasks. Results oriented. Sales focused. Strong interpersonal skills. Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace are valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training, and clear progression, you’ll be on track for a brilliant future in Hospitality. Our Story Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest-growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to
come join us ! Some of the perks our colleagues enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops. Meals on duty. Talent referral scheme: earn yourself a bonus for recommending a friend to join us. We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration. The important stuff: access to the Company Pension Scheme, Life Assurance, and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
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Sabine Reservation Executive , you will be tasked with professionally coordinating a variety of contracted meetings and events. You will demonstrate first-class customer service skills, have the ability to adapt and multi-task, while having that keen eye for detail. Your key responsibility is to ensure that all enquiries are answered and that all event final details including guest numbers, menus, and timings are collected from the guest to pass on to the Sabine operations team. Key Responsibilities as Sabine Reservation Executive: Process all incoming food & beverage enquiries ensuring they are dealt with and processed in line with individual agent and company time frames. Increase conversion of enquiries by developing client relationships and maximizing sales leads. Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently, and effectively and mirror the requirements of the visiting client. Produce, issue, and chase the return of contracts for events. Ensure Collins are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements. Arrange and conduct final details meetings/calls with the organiser prior to the event, ensuring they are fulfilled professionally, efficiently, and effectively and mirror the requirements of the visiting client. Produce function sheets where applicable ensuring all necessary detail is noted. Ensure all payments are processed prior to arrival. Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager. Knowledge of competitor set facilities and offerings to be up to date at all times. The Person: Excellent planning and organisational skills. Excellent verbal communication skills. Excellent negotiation skills. Excellent presentation skills. Customer focus - a commitment to customer focus. Self-management - ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frame. Goal achievement - overall ability to set, pursue, and attain achievable goals. Ability to identify actions required to complete tasks. Results oriented. Sales focused. Strong interpersonal skills. Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace are valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training, and clear progression, you’ll be on track for a brilliant future in Hospitality. Our Story Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest-growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to
come join us ! Some of the perks our colleagues enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops. Meals on duty. Talent referral scheme: earn yourself a bonus for recommending a friend to join us. We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration. The important stuff: access to the Company Pension Scheme, Life Assurance, and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
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