Potters Industries, LLC is the world’s leading manufacturer of glass microspheres offered in a wide range of different chemistries, sizes, and surface coatings, allowing for use across a variety of applications and end-uses. Our glass microspheres provide the necessary retroreflectivity in traffic safety markings; clean, peen and strengthen metals; provide light weighting, dimensional strengthening, and reduction of thermal conductivity in plastics and polymers; reduce thermal expansion and improve flow in paints and coatings; reduce friction and weight in oil drilling; and improve special conductivity applications in electronics.
With more than one hundred years history, our manufacturing, sales and distribution network serves every part of the world, and we continue to expand and grow through safe and responsible innovation. In Europe, we operate in 9 production sites across 7 countries and have close to 300 associates.
Location: West-Auckland (UK)
Sales Administrator
The role is responsible to manage sales orders in continuous contact to our customers as well as Potters' Sales and Operation teams. This includes providing excellent service standards to our customers by responding efficiently to their inquiries and maintaining high level of satisfaction. The position reports to the US Customer Service Manager
Primary Functions and Responsibilities
- Deals with emails as well as incoming phone calls from clients.
- Manages the entire order-to-cash process, from A to Z: order processing, follow-up on production schedule managing possible delays and organizing transports (local, EU & exportation), providing all necessary shipping documentation (packing slip, CMR, bill of lading, customs declaration, …).
- Acts as the link between the Planning and Quality department for information regarding delivery and return of goods, handling customer complaints.
- Manages samples.
- Processes invoices and following up on outstanding balance.
- Acts as the internal contact point for the Outside Sales representatives, e.g. helping them to prepare commercial offers, providing information about stock level, orders status, pricing, etc.
Qualifications and Experience
- Professional diploma in relevant field (administration, sales, customer support, logistics).
- From 3 to 5 years’ similar experience, ideally within an international environment.
- First experience within a customer service role or as an Inside Sales. Logistics experience would be an asset.
- Prior experience with import/export activities.
- Familiar with MS Office and SAP (or similar ERP).
- Ability to work effectively in cross functional teams.
- Customer-oriented skills.
