A privately owned manufacturing company in Sutton Fields is looking for an additional member of staff to join their customer services team in a varied support role. As part of their succession plans, you will be working alongside your colleagues to learn the current systems and processes before progressing up to the Manager of the department and recruit your own small team around you.
Key responsibilities:
Taking orders from customers by phone and email on a daily basis.
Processing the orders onto the computerised system.
Liaising with internal departments within stock control and purchasing to ensure adequate stock is available to fulfil the order.
Ordering additional stock from existing suppliers if required.
Working closely with production to ensure the order goes through the manufacturing process within the required timescales.
Co-ordinating the delivery of the finished goods to the customer.
Issuing sales invoices on conclusion of the sales order process.
Acting as point of contact throughout the customer order and keeping the customer informed at all times.
Taking on additional management responsibilities at the necessary handover point.
The candidate:
Experience of working in a customer-focused role within a manufacturing setting.
Evidence or interest in taking on additional supervisory responsibilities.
Strong IT and communication skills.
On offer:
A full-time permanent office-based role working Monday to Friday with an earlier finish on a Friday. Generous salary with enhancements available on completion of the move up to management level. The opportunity to be part of a progressive role and recruit a team of staff around you.
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