Sales Administrator - Poole - Office based position In Poole
This is an exciting newly created position for a
Sales Administrator.
The Sales Administrator will be integral to the smooth running of this busy, dynamic department whilst providing a first-class service to customers and other third parties, each day. This is a completely newly created role within the team, so it is a position that can be developed in time, and one which the successful candidate can really make their own. KEY RESPONSIBILITIES OF THE SALES SUPPORT ADMINISTRATOR: Provide
administration
support to Business Development Managers and Account Managers, both out in the field and in the office. Take responsibility for customer-related tasks, documentation, and follow-ups to ensure a smooth service delivery. Monitor and track the sales process from initial engagement through to day-to-day account management, ensuring all necessary processes are adhered to, and that customer records are up to date and accurate at all times. Record actions following customer account review meetings and ensure that any follow-up actions are completed by the relevant Sales / Business Development manager. Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise during the allocation and movement of stock. Work closely with internal departments as well as the team out in the field to ensure that any administration support or required actions are dealt with in a timely and efficient manner and that the service is delivered to customer expectations. Update and record information on internal CRM systems, and regularly review and update changes as they arise. Respond to incoming calls and email queries relating to customer onboarding, stock/delivery updates, or new order requirements. Manage the administration of any associated projects within the team. Report recurring issues and/or customer feedback to relevant teams to ensure action is taken for improvement. Use your initiative to manage your own workload effectively and to add value to the team. Handle any associated administration tasks to support a busy team within a growing organisation. SKILLS / EXPERIENCE / SPECIFIC REQUIREMENTS: Previous experience of working in a similar
administration / customer service
role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner, and be able to quickly understand the requirements of the customer. A good understanding of business processes and the supply chain would be ideal, but not essential as training on the job will be provided. Good knowledge of Microsoft Office packages. Previous experience of working on CRM / ERP packages is essential – our client has a very innovative approach and is constantly reviewing their systems and processes – confidence to work with multiple systems is essential. Strong organisational and administration skills. Please note that this is an office-based position – working directly within a lovely team, and often interacting with other colleagues across other departments. Our client is looking for someone who can work full-time hours as this is a very busy position. Are you looking to work for a company who genuinely values their team, is proud of their ethical values, and focuses on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction? Our client is a well-established, growing organisation who offers fantastic benefits to all staff, whether you are a new team member or have worked there for many years. Free parking on site Free Snacks, soft drinks, tea, and coffee on site, as well as other generous “freebies” Competitive holiday package, with opportunity to buy/sell extra days Team building and other wonderful social events and wellbeing initiatives Modern, open plan offices and facilities with a friendly, supportive work environment Company bonus scheme on offer for this position Salary – up to £30k per annum, to start. For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment.
#J-18808-Ljbffr
This is an exciting newly created position for a
Sales Administrator.
The Sales Administrator will be integral to the smooth running of this busy, dynamic department whilst providing a first-class service to customers and other third parties, each day. This is a completely newly created role within the team, so it is a position that can be developed in time, and one which the successful candidate can really make their own. KEY RESPONSIBILITIES OF THE SALES SUPPORT ADMINISTRATOR: Provide
administration
support to Business Development Managers and Account Managers, both out in the field and in the office. Take responsibility for customer-related tasks, documentation, and follow-ups to ensure a smooth service delivery. Monitor and track the sales process from initial engagement through to day-to-day account management, ensuring all necessary processes are adhered to, and that customer records are up to date and accurate at all times. Record actions following customer account review meetings and ensure that any follow-up actions are completed by the relevant Sales / Business Development manager. Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise during the allocation and movement of stock. Work closely with internal departments as well as the team out in the field to ensure that any administration support or required actions are dealt with in a timely and efficient manner and that the service is delivered to customer expectations. Update and record information on internal CRM systems, and regularly review and update changes as they arise. Respond to incoming calls and email queries relating to customer onboarding, stock/delivery updates, or new order requirements. Manage the administration of any associated projects within the team. Report recurring issues and/or customer feedback to relevant teams to ensure action is taken for improvement. Use your initiative to manage your own workload effectively and to add value to the team. Handle any associated administration tasks to support a busy team within a growing organisation. SKILLS / EXPERIENCE / SPECIFIC REQUIREMENTS: Previous experience of working in a similar
administration / customer service
role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner, and be able to quickly understand the requirements of the customer. A good understanding of business processes and the supply chain would be ideal, but not essential as training on the job will be provided. Good knowledge of Microsoft Office packages. Previous experience of working on CRM / ERP packages is essential – our client has a very innovative approach and is constantly reviewing their systems and processes – confidence to work with multiple systems is essential. Strong organisational and administration skills. Please note that this is an office-based position – working directly within a lovely team, and often interacting with other colleagues across other departments. Our client is looking for someone who can work full-time hours as this is a very busy position. Are you looking to work for a company who genuinely values their team, is proud of their ethical values, and focuses on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction? Our client is a well-established, growing organisation who offers fantastic benefits to all staff, whether you are a new team member or have worked there for many years. Free parking on site Free Snacks, soft drinks, tea, and coffee on site, as well as other generous “freebies” Competitive holiday package, with opportunity to buy/sell extra days Team building and other wonderful social events and wellbeing initiatives Modern, open plan offices and facilities with a friendly, supportive work environment Company bonus scheme on offer for this position Salary – up to £30k per annum, to start. For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment.
#J-18808-Ljbffr
