Dealing with customers over the phone, by email, and face to face. Processing customer purchase orders including contract review and account review. Providing customer service with order progress, handling complaints, and dealing with account issues. Providing customers with product and delivery quotations. Experience of shipping goods abroad would be beneficial. Understanding Bills of Material is essential for this role. Helping to keep the company CRM up to date. Processing returns from customers. Processing purchase orders to suppliers. Assisting with the dispatch of orders to the public and large companies. Planning the dispatch of goods; warehouse and stock experience would be helpful. Assisting with stock control and replenishment. General answering of the telephone. General administration duties including looking after the post. Updating the website. Assisting the marketing department when required. What You Have to Offer
Experience with Sage or similar stock control package. Excellent customer service skills. Good organisational skills. The ability to work in a small team and show initiative. Good IT skills. Please send your updated CV to (url removed).
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