Sales Assistant

Purpose To provide the best level of service to Russell’s Food and Drink customers in accordance with the Company’s standards and procedures. To assist the Manager in all aspects of the business including sales, security, and stock control. Responsibilities/Key Tasks Assist in customer relations by maintaining excellent customer service at all times, including an up-to-date knowledge of store products & services. Assume responsibility for housekeeping standards both inside and outside the store according to Company standards. Ensure that stock is controlled and merchandised to Company standards at all times. Ensure that the premises are safe and secure at all times. Comply with Company regulations regarding cash handling and administration. Comply with Government legislation regarding age-related sales. Adhere to Company policies and procedures. Comply with all health and safety information and ensure compliance with all licensing and trading standards legislation. Perform any other duties relevant and related to the post. Educational Qualifications Desirable Maths and English GCSE or equivalent grade C or above. Skills and Experience Essential Applicants must be 18 years old and over. Communication skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content, and demonstrates good written, verbal, and listening skills. Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high-quality service. Personal drive and a pleasant, positive, and enthusiastic “can do” attitude, demonstrating an appropriate level of motivation. Good standard of dress and appearance - clean and well-groomed. A good team player with the ability to work in a team environment. Desirable Previous retail or customer service experience. Previous experience of cash handling. Previous experience of stock handling and control.

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