Sales Assistant

What will you do?Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customersConfidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retentionAchieve and strive to exceed KPIs and objectives set by Store Management Team and the businessEngage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upsellingCarry out stock replenishment and when required maintain accuracy of our stock systemsPromote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achievedAcquire a high level of product knowledge and continue to self-develop that knowledgeRecognise and act upon opportunities to increase the value of sales by offering appropriate additional itemsEnsure compliance with all relevant Health and Safety policies Who we are:Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.