locations NZL - 1502 CHRAIR - A/side Dep L1 NZL - Christchurch - Christchurch Airport NZL - 1520 FXB - Riccarton NZL - 1379 Ferrymead
time type Part time
posted on Posted 2 Days Ago
job requisition id JR46346
Role Purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key Accountabilities
Deliver excellence in customer service Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram Understand features and benefits of all Travelex product lines Use every opportunity to upsell and cross-sell Recognise the warning signs of questionable transactions and mitigate possible effects of the sale Adhere to promotional marketing offers Manage till stocks Achieve individual KPIs / targets Fully investigate overs and shorts (differences) and report Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelines Any other reasonable instructions as required by the business Role-Specific Experience and Skills
Retail, cash handling and/or banking experience Good customer service skills Good numerical ability Good knowledge of product, services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skills General Experience and Personal Qualities
Self-aware, open-minded with a high degree of personal and professional integrity The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs The ability to analyse issues and solve problems Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex About Us
Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
#J-18808-Ljbffr
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key Accountabilities
Deliver excellence in customer service Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram Understand features and benefits of all Travelex product lines Use every opportunity to upsell and cross-sell Recognise the warning signs of questionable transactions and mitigate possible effects of the sale Adhere to promotional marketing offers Manage till stocks Achieve individual KPIs / targets Fully investigate overs and shorts (differences) and report Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements Ensure compliance to legal and corporate requirements Maintain high standards of housekeeping and presentation of stores Contribute to the success of the team Complete training within required timelines Any other reasonable instructions as required by the business Role-Specific Experience and Skills
Retail, cash handling and/or banking experience Good customer service skills Good numerical ability Good knowledge of product, services and procedures Demonstrated experience working with computer systems Ability to work independently as well as in a team environment Ability to handle routine activities with attention to accuracy and detail Flexibility to work different shifts and locations as required English language skills General Experience and Personal Qualities
Self-aware, open-minded with a high degree of personal and professional integrity The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs The ability to analyse issues and solve problems Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex About Us
Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
#J-18808-Ljbffr
