Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
As a key member of the wholesale division, the Sales Coordinator has the responsibility of managing and coordinating prospects, enquiries, cross sales and renewals within the team. Acting as the central, internal sales specialist they will liaise as necessary with sub-brokers, brokers, claims & technical and other internal staff, ensuring that additional information and clients’ needs are fully identified and obtained. They will then pull together compelling client solutions, ensuring client needs are fully matched, and working with brokers and the Head of Business Development to position with our sub-brokers so that we are the recommended solution for their client.
What you’ll do
- To have a full and comprehensive understanding of the Howden approach and be able to clearly position and sell this to our sub-brokers, and undertake comprehensive client needs analysis.
- To work closely with the Head of Business Development, Brokers and sub-brokers to obtain and provide any additional information required for the prospect, enquiry, cross sale and renewal process.
- To co-ordinate and monitor all prospect, enquiry, cross sale and renewal activity internally and support the liaison between the Head of Business Development, Brokers and sub-brokers.
- Using HubSpot, and the diary dates, to effectively manage and control prospects and new business enquiries, and to liaise with brokers and sub-brokers as necessary to ensure deadlines are met and commitment is in place.
- To build relationships both internally and externally with sub-brokers to ensure that Howden approach is fully understood, and that the value of our offering is acknowledged by our sub-brokers and recommended to their clients.
- To support the division in achieving its enquiry key ratios of hitting targeted enquiry numbers, conversion 25% and hitting our average premium objectives.
- To lead and drive internal and external Sales Campaigns within both the division and our sub-broker panel.
- Contribute to the strategic planning and reporting, be able to analyse internal and external performance and devise more effective solutions to deliver a better result for the division.
Who we're looking for:
- Background in any type of insurance is required, with a preference for experience in professional indemnity insurance
- Familiarity with insurance products, policies, and regulatory requirements
- Basic understanding of underwriting principles and risk assessment in a commercial insurance context
- Strong client relationship management skills, with the ability to build and maintain trust with clients
- Comfortable interpreting and explaining complex insurance policy terms to clients
- Excellent verbal and written communication skills, with the ability to explain complex insurance concepts in simple terms
- Strong interpersonal skills to work collaboratively with the Head of Business Development, brokers and sub-brokers.
- A proactive approach to identifying client needs and offering tailored solutions
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
· Our successes have all come from someone brave enough to try something new
· We support each other, in the small everyday moments and the bigger challenges
· We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
