Job Summary:
The Sales Patient Coordinator for our Reflux UK plays a crucial role in guiding patients through their journey from initial enquiry to treatment for reflux-related conditions. This position requires a proactive and compassionate individual who can effectively communicate with patients, address their needs, and facilitate the sales process. The Sales Patient Coordinator will be responsible for managing patient inquiries, providing information about reflux treatments, coordinating appointments, nurturing patient relationships, meeting sales targets, and ensuring exceptional patient care throughout the sales process. Responsibilities: Patient Inquiries Management:
Respond promptly and courteously to patient enquiries via phone, email, providing accurate information about reflux treatments and procedures. Educating Patients:
Explain reflux-related conditions, treatment options, and procedures to patients in a clear and understandable manner, ensuring they are well-informed to make decisions about their healthcare. Appointment Coordination:
Schedule appointments for patients to consult with reflux specialists, ensuring efficient scheduling and timely follow-up. Nurturing Patient Relationships:
Build rapport with patients, listen to their concerns, and provide empathetic support throughout their journey, from initial inquiry to consultation. Sales Process Management:
Guide patients through the sales process, addressing their questions and concerns, and assisting them in making informed decisions about treatment options. Surgery Booking:
Coordinate surgical procedures for patients, liaising with medical staff and hospitals to schedule appointments and arrange pre-operative and post-operative care. Hospital Liaison:
Collaborate with hospitals to facilitate admissions, surgeries, and any necessary procedures, ensuring seamless coordination of patient care. Meeting Sales Targets:
Work towards and achieve sales targets set by the company, contributing to the overall growth and success of the organisation. Patient Care Advocacy:
Advocate for patients' needs and ensure they receive exceptional care and support throughout their interactions with the company. Team Collaboration:
Collaborate with sales team members, healthcare professionals, and other staff to ensure a seamless patient experience and efficient workflow. Documentation and Record-Keeping:
Maintain accurate and up-to-date records of patient interactions, appointments, and sales activities in the company's CRM system. Continuous Learning:
Stay updated on the latest developments in reflux treatments and procedures, attending training sessions and workshops as required. Qualifications and Skills: Previous experience in sales, customer service, or patient coordination roles, preferably in the healthcare or medical industry. Excellent communication skills, both verbal and written, with the ability to convey complex medical information in a clear and understandable manner. Empathetic and compassionate attitude towards patients, with a genuine desire to help improve their health and well-being. Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines effectively. Proactive and self-motivated, with a drive to achieve sales targets and contribute to the success of the organisation. Knowledge of reflux-related conditions, treatments, and procedures is preferred but not required; willingness to learn and acquire relevant knowledge is essential. Proficiency in using computer applications and CRM systems for scheduling, documentation, and record-keeping. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Medical Practices
#J-18808-Ljbffr
The Sales Patient Coordinator for our Reflux UK plays a crucial role in guiding patients through their journey from initial enquiry to treatment for reflux-related conditions. This position requires a proactive and compassionate individual who can effectively communicate with patients, address their needs, and facilitate the sales process. The Sales Patient Coordinator will be responsible for managing patient inquiries, providing information about reflux treatments, coordinating appointments, nurturing patient relationships, meeting sales targets, and ensuring exceptional patient care throughout the sales process. Responsibilities: Patient Inquiries Management:
Respond promptly and courteously to patient enquiries via phone, email, providing accurate information about reflux treatments and procedures. Educating Patients:
Explain reflux-related conditions, treatment options, and procedures to patients in a clear and understandable manner, ensuring they are well-informed to make decisions about their healthcare. Appointment Coordination:
Schedule appointments for patients to consult with reflux specialists, ensuring efficient scheduling and timely follow-up. Nurturing Patient Relationships:
Build rapport with patients, listen to their concerns, and provide empathetic support throughout their journey, from initial inquiry to consultation. Sales Process Management:
Guide patients through the sales process, addressing their questions and concerns, and assisting them in making informed decisions about treatment options. Surgery Booking:
Coordinate surgical procedures for patients, liaising with medical staff and hospitals to schedule appointments and arrange pre-operative and post-operative care. Hospital Liaison:
Collaborate with hospitals to facilitate admissions, surgeries, and any necessary procedures, ensuring seamless coordination of patient care. Meeting Sales Targets:
Work towards and achieve sales targets set by the company, contributing to the overall growth and success of the organisation. Patient Care Advocacy:
Advocate for patients' needs and ensure they receive exceptional care and support throughout their interactions with the company. Team Collaboration:
Collaborate with sales team members, healthcare professionals, and other staff to ensure a seamless patient experience and efficient workflow. Documentation and Record-Keeping:
Maintain accurate and up-to-date records of patient interactions, appointments, and sales activities in the company's CRM system. Continuous Learning:
Stay updated on the latest developments in reflux treatments and procedures, attending training sessions and workshops as required. Qualifications and Skills: Previous experience in sales, customer service, or patient coordination roles, preferably in the healthcare or medical industry. Excellent communication skills, both verbal and written, with the ability to convey complex medical information in a clear and understandable manner. Empathetic and compassionate attitude towards patients, with a genuine desire to help improve their health and well-being. Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines effectively. Proactive and self-motivated, with a drive to achieve sales targets and contribute to the success of the organisation. Knowledge of reflux-related conditions, treatments, and procedures is preferred but not required; willingness to learn and acquire relevant knowledge is essential. Proficiency in using computer applications and CRM systems for scheduling, documentation, and record-keeping. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Medical Practices
#J-18808-Ljbffr
