Sales Desk & Baggage Tracing Agents: London Luton Airport
Jet2.com
&
Jet2holidays
are the
UK’s 3rd largest registered airline
and
largest tour operator . We are proud to be opening our 1 3th UK base i n
Luton
in
April 2025! We have opportunities to join us as a
Sales Desk & Baggage Tracing Agent
within our Ground Operations team! Our
Sales Desk & Baggage Tracing
team play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport. Why join
Jet2.com
as Sales Desk & Baggage Tracing Agent? Competitive salary
with additional allowances for unsociable hours (hours worked between 11:00pm - 04:59am). Free Car Parking
for all our colleagues at the airport. 34
days holiday entitlement per annum (pro rata for part time hours). Recommend a Friend scheme ( £250 for successful referrals). Life assurance & pension scheme. Colleague discounts on
Jet2holidays
and
Jet2.com
holidays and flights. Annual pay review, our famous
red
uniform, paid training course & much more! What will you do as a Sales Desk & Baggage Tracing Agent? Help our customers with
flight bookings
and
additional product sales . Work to resolve customer enquiries such as
flight changes
and
escalated queries . Monitor the customer queues and queue times to ensure efficiency and compliance with
company standards
and
operating procedures . Offer a
dedicated service
to ensure we return items to their owners as quickly and efficiently as possible using World Tracer (our Baggage Tracing System). Effectively
support
our customers, arranging alternative flights, accommodation and transfers in times of
disruption
and
delays . Communicate effectively
with our customers at all times, demonstrating a
friendly, professional approach , ensuring every customer feels like a VIP. This is a
varied
and
fulfilling
role with operational impact and will play a vital part in ensuring we achieve our
Sales
and
Customer Satisfaction
targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires
flexibility
to support our flight programme. This is a
rostered
role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off. Shifts will include
very early starts, late finishes, working weekends & bank holidays . What Skills & Experience will you need? Be able to demonstrate a proven track record in
handling customer queries
in a
fast-paced, airline or travel
environment. Have a genuine passion for delivering
great customer service . Have previous experience of successfully
meeting sales targets
would be beneficial. A good working knowledge of
Microsoft Packages
including Outlook and Excel, with
good numeracy and communication skills. We are seeking
adaptable ,
self-motivated
individuals with good
time management
skills who enjoy
resolving complex customer situations
and love working as part of a team, apply today! Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
#J-18808-Ljbffr
Jet2.com
&
Jet2holidays
are the
UK’s 3rd largest registered airline
and
largest tour operator . We are proud to be opening our 1 3th UK base i n
Luton
in
April 2025! We have opportunities to join us as a
Sales Desk & Baggage Tracing Agent
within our Ground Operations team! Our
Sales Desk & Baggage Tracing
team play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport. Why join
Jet2.com
as Sales Desk & Baggage Tracing Agent? Competitive salary
with additional allowances for unsociable hours (hours worked between 11:00pm - 04:59am). Free Car Parking
for all our colleagues at the airport. 34
days holiday entitlement per annum (pro rata for part time hours). Recommend a Friend scheme ( £250 for successful referrals). Life assurance & pension scheme. Colleague discounts on
Jet2holidays
and
Jet2.com
holidays and flights. Annual pay review, our famous
red
uniform, paid training course & much more! What will you do as a Sales Desk & Baggage Tracing Agent? Help our customers with
flight bookings
and
additional product sales . Work to resolve customer enquiries such as
flight changes
and
escalated queries . Monitor the customer queues and queue times to ensure efficiency and compliance with
company standards
and
operating procedures . Offer a
dedicated service
to ensure we return items to their owners as quickly and efficiently as possible using World Tracer (our Baggage Tracing System). Effectively
support
our customers, arranging alternative flights, accommodation and transfers in times of
disruption
and
delays . Communicate effectively
with our customers at all times, demonstrating a
friendly, professional approach , ensuring every customer feels like a VIP. This is a
varied
and
fulfilling
role with operational impact and will play a vital part in ensuring we achieve our
Sales
and
Customer Satisfaction
targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires
flexibility
to support our flight programme. This is a
rostered
role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off. Shifts will include
very early starts, late finishes, working weekends & bank holidays . What Skills & Experience will you need? Be able to demonstrate a proven track record in
handling customer queries
in a
fast-paced, airline or travel
environment. Have a genuine passion for delivering
great customer service . Have previous experience of successfully
meeting sales targets
would be beneficial. A good working knowledge of
Microsoft Packages
including Outlook and Excel, with
good numeracy and communication skills. We are seeking
adaptable ,
self-motivated
individuals with good
time management
skills who enjoy
resolving complex customer situations
and love working as part of a team, apply today! Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
#J-18808-Ljbffr
